Anna Lukianenko Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Us

New York, Ny, Us

A virtual gathering space for women and non-binary people with 3+ years of experience in male-dominated industries.

New York, Us

New York City, New York, Us

📲 Empowering wellness coaches to monetize, engage, and inspire through personalized mobile apps.

New York, Ny, Us

1. Hired and managed a remote team to serve a fast-growing portfolio of approximately 2000 customers all over the world to provide 24/7 support2. Reduced an average response time from 45 mins to 1 minute which was consistently maintained by the team3. Delivered a sustainable company rating on TrustPilot of 4.8 out of 5 while increasing the number of reviews by 400%4. Developed and implemented scalable processes from scratch for both Customer Success and Customer Operations teams to deliver consistent customer experience across each segment5. Organized the continuous education system for the team and introduced the first Customer Success Playbook which helped to reduce the onboarding time by 3x and improve the team satisfaction rate by 95%6. Proposed a new product offering (EIN expedition), and implemented it from ideation through General Availability to the customers which included hiring the required specialists and developing offers for clients, adding 2% growth to the company per week

New York, Ny, Us

1. Hired and led a global team managing a fast-growing portfolio of ~$6M and 600+ brands in 20+ countries including customers such as Papa John’s, Subway, L&L Hawaiian BBQ, etc.2. Retained 100% of key customers and grew accounts revenue by 50% helping the company raise a Series A round3. Build best-in-class case studies with data from key customers and enabled them to win a Loyalty360 award every year from 2016 to 20204. Developed from scratch a CS Playbook with best practices for each market/segment which helped reduce onboarding time 2x and churn rate by 40%5. Implemented scalable and data-driven processes for onboarding, upsell, retention, and renewals which helped the company to retain 96% of the customers and improve their metrics and KPIs6. Turned 5 key accounts into brand advocates who presented the results of our work at international conferences

New York, Ny, Us

Key Achievements: 1. Successfully managed a portfolio of 150+ brands in different segments and helped the company retain 98% of customers2. Built the first customer-centric customer service process in the startup company which later became part of the first Customer Success Playbook3. Hired and trained 4 CSMs and coached them to achieve outstanding results with their customers4. Communicated and collaborated with the cross-functional product teams to plan and prioritize product development and improve customer experience

New York, Ny, Us

Key achievements1. Successfully managed a project portfolio ($200 000 ARR) with a 5%/year churn rate. 2. Helped to hire 2 CSMs and organized their onboarding and training

Helsinki, Uusimaa, Fi

1. Sourced and interviewed over 300 talents for the most prominent department store at the time2. Worked cross-functionally with managers of different departments to identify a portrait of an ideal candidate3. Walked candidates through the hiring process at the company

Saint Petersburg, Ru