Anna Lukyanova combines her empathetic and nurturing nature with a keen sense of business and client needs to create a perfect fit for the role of Arriello’s COO. Her rural Russian background and American University and service training enables her to resolve and develop the multi-national and cultural diversity of Arriello’s operations teams. Anna’s background of over 13 years in the Pharmaceuticals industry gives her the operational insight needed to understand and manage the ever-changing technological, centralization and outsourcing needs of clients. Her extensive knowledge of Regulatory and Pharmacovigilance requirements allows her to deliver on their expectations from the strategic planning level right through to the hands-on ground level as needed.This ability to see the entire picture is more than just a skill in itself, it’s a fundamental part of why Anna is able to get the very best out of Arriello’s operational staff. Their respect for her knowledge and her understanding of their perspectives ensures Arriello’s faster, better, smarter culture translates into very real and visible benefits for them, and for clients.Anna’s influence, work ethic and attitude are a major part of why Arriello has such an incredible record of loyalty and sense of family camaraderie. She is able to use her high level of emotional intelligence to understand and resolve problems and create a super-efficient operational team.Anna is also incredibly well placed to assess the potential of Automation and AI and its likely timescale and effects on the traditionally manual working areas within the industry. Her knowledge of the practicalities required makes her input into Arriello’s next generation of digital services critical.Together with CEO and co-founder Alan White, she drives Arriello’s faster, better, smarter culture forwards to meet and surpass client expectations and continues to develop Arriello into one of the industry’s most exciting and well-respected brands.