• Provide customers with accurate status of freight shipment and expedite when necessary • Deescalate unsatisfied customer cases and provide timely resolutions to concerns to increase customer loyalty and satisfaction • Meets and exceeds company quotas for incoming customer emails and calls with timely responses

• Promoted every 3 months due to quick learning, excellent customer service, and adapting to a fast- paced environment • Addressed all carry-out customer calls and financial transactions accurately • Greeted and took orders in a positive and timely fashion increasing customer satisfaction