As an IT Support Specialist at Unisys, Budapest, I played a pivotal role in providing technical and customer support for key clients like Henkel and the European Central Bank. My responsibilities entailed troubleshooting and resolving complex IT issues, offering step-by-step guidance to clients, and coordinating service requests with cross-functional teams. Fluent in English and Russian, I leveraged my strong language skills to effectively communicate and deliver solutions. My role demanded a keen attention to detail, an analytical mindset, and the ability to juggle multiple tasks simultaneously. As part of Unisys' Customer Service Team, I thrived in a diverse and ethical work environment, continuously developing my technical skills and contributing to team success through collaborative problem-solving.

As a Customer Service Representative at Turkish Airlines, I played a vital role in managing a range of flight-related services and customer inquiries. My key responsibilities included handling reservations, ticket issuance, flight rescheduling, and cancellations. Additionally, I was proficient in managing refunds, ensuring a smooth and satisfactory process for customers. During the challenging times of the COVID-19 pandemic, I demonstrated resilience and adaptability, efficiently working under high pressure to address and resolve a surge in flight-related issues. My commitment to providing exceptional customer support was central to ensuring a positive and seamless travel experience for all Turkish Airlines passengers