Anna Macdougall Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Upheld service standards by providing genuine hospitality while seamlessly taking guests through our tasting menu- Maintained full comprehension of cooking practices related to monthly menu changes- Well-versed on all wine offerings in order to guide guests through rotating wine pairings, and assist with by-the-glass and bottle selections

Vancouver, British Columbia, Canada

- Led team for nightly service while maintaining a positive work environment and regularly serving a section- Responsible for hiring and training new staff to have clear understanding of service standards and company values- Completed weekly ordering and monthly inventory- Regularly updated and managed Tock- Handled all email reservations, large party bookings, and private event enquiries- Assisted beverage director in leading staff seminars for wine and spirits

Vancouver, British Columbia, Canada

Mermaid Beach, Queensland, Australia

• Responsible for all guests in the restaurant while keeping constant communication with additional team member/owner/chef to ensure all guests are taken care of• Deliver amazing service in order to create a lasting impression on all guests and regulars to ensure they have a remarkable experience and understand the menu and wine list• Responsible for keeping up to date with the ever-changing seasonal menu and weekly wine list changes to allow for proper explanation of each item to all guests

Broke, New South Wales, Australia

Vancouver, Canada Area

• Responsible for inputting employee hours, paying invoices, and analyzing and completing the daily cash routine • Supported the Office Manager by completing daily theft audits to ensure security within the business• Performed payroll duties bi-weekly by reviewing employee hours and labour expense report to ensure all data inputted over the previous two weeks was correct before submitting• Upheld a positive office environment with other managers and restaurant staff members

Vancouver, British Columbia, Canada

• Responsible for my section within the restaurant, making sure that every guest is taken care of, while monitoring the whole restaurant for immediate guest requests• Working collectively in a fast-paced environment with other servers/managers on the floor to ensure every guest has what they need• Provide outstanding service and create lasting relationships with new and returning customers to help generate regulars• Responsible for greeting guests when entering and providing each guest with incredible customer service to ensure each guest leaves happy.

Vancouver, British Columbia, Canada

• Responsible for checking customer into rental vehicle, ensuring they were aware of entire rental process and coverage options available• Provided high quality customer service while building rapport that led to exceeding sales goals 100% of the time• Performed everyday activities, including CARPing (Customer Aware of Rental Process), vehicle inventories, and phoning customers to follow up with regards to their rental.

Vancouver, Canada Area

• Assigned leadership role of “dock-watch” for one shift per week that involved organizing the schedule of boats to accomodate customer traffic and private bookings, and arranging employee break times• Assisted upwards of 300 customers during a busy 7 hour shift by placing them in the correct lines,collecting fares, and informing them of the surrounding area of Vancouver• Ensured the safety of all passsengers while operating a 12 to 30 passenger ferry by following Transport Canada safety procedures

Vancouver, Canada Area

• Successfully planned and executed a summer business plan individually that was created for the sale of Aquabus t-shirts in order to increase sales by upwards of 25%• Created a strategic promotional sales plan to be followed for the entirety of the summer in order toincrease customers and sales• Initiated an organized system to keep track of inventory management and sales information thatcontributed to streamlined inventory checks every two weeks and overall increased organization• Assisted with the creation of weekly schedules in order to schedule the right employees at the t-shirt kiosk that elevated the selling of t-shirts

Toronto, Canada Area (Cf Toronto Eaton Centre)

• Provided high quality customer service while assisting multiple customers at once that resulted in meeting sales goals 100% of the time• Stayed up to date with product knowledge, including the features and benefits of new styles, in order to provide customers with efficient and well informed service and increase sales

Level 3, Wine

Bachelor Of Commerce (Bcom), Retail Management

Level 2, Wine