Drove transformative content improvements in Alexa Shopping through an experiment (+164 bps read rates, +469 bps action rate, and +3.6MM weekly reads) and revitalized a Java-based service.Led successful machine learning initiatives, expanding content reach by 11% and reducing dissatisfaction and interruptions.Managed critical services, overseeing client onboarding, flaw resolution, infrastructure scalability, and compliance.Orchestrated holiday traffic readiness, collaborating with numerous clients and refining load testing SOPs.Engineered 5 telemetry signals, significantly reducing customer dissatisfaction for millions of weekly users.

Crafted a music therapy application tailored for individuals dealing with mental health challenges, utilizing music psychology and custom playlists to shift their emotional state to their preferred mood.Designed the user interface through Flutter while also constructing a personalized playlist algorithm derived from user preferences and music studies.

Implemented an automated system for unsubscribing former employees from InComm's subscriptions, resulting in cost savings for the company.

Extracted business intelligence and operational metrics from an SQL database and logs using Alexa Shopping's interface.Created an internal portal employing HTML, JavaScript, Java, and Amazon APIs to showcase pivotal metrics in a customizable format for relevant stakeholders.Collaborated with stakeholders to shape the portal's UI and refine metrics, offering enhanced visibility into Alexa Shopping's proactive content performance and customer perception.

Oversaw Network team project sprints to guarantee seamless updates and automation of POSA nodes and databases, ensuring flawless functionality for customer gift card authentication and purchases.

Fully automated my role as a research assistant by leveraging Java. Led the collection, markup, and analysis of Georgia municipal code to identify and evaluate major non-economic barriers hindering low and moderate-income (LMI) households from adopting and benefiting from residential solar panels.