Anna Coffman Email & Phone Number

Santa Barbara, Ca, Us

UC Merced Procurement team member Revenue generating and local community focused contractual agreements Collaborate with UC Office of the President on projects, including launching Amazon Business at Merced campus, sustainability working group, software implementation, and systems improvement. Lead new eProcurement SAAS implementation and successful campus adoption.

Leverages creative outlets to strengthen reading comprehension, phonetics, fluency, writing skills, and instilling confidence for young learners in Elementary, Middle, and High School.

Bacara, Santa Barbara

358 room property | Forbes 4 StarRitz-Carlton Club Lounge, Concierge, and Guest Relations.Hired, Trained, and Enlivened 30+ Ladies and Gentlemen across three departments to provide luxury service.

California Special District | Wastewater and Solid WasteSpecial projects included: Marketing, Accounting, Copy Editing, Contracts.

San Francisco

336 room property | AAA Five Diamond rating | Forbes 4 Star• First contact with all guests pre-arrival• Communicate VIP arrivals to designated personnel for escort and delivery of amenities• Contact appropriate individual or department (e.g., Bell and Door, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.• Receive, record, and relay messages accurately, completely, and legibly; maintain physical record of all guest communication and requests, amenity delivering, and daily reports through an internal filing system

The Bacara, Santa Barbara

• Provided luxury service to poolside guests with full bar and restaurant menu offerings changing seasonally• Utilized clear verbal communication and attention to detail with menu offerings and location • Worked closely with the Head Chef for allergies, special requests, or substitutions, using MICRO POSS daily• Cross-trained and assisted with the Pool Bar and In Room Dining • Assisted with pool layout, setup, and teardown of: 27 Cabanas, 8 Bar-side Table tops, and 80 Chaise Lounges

• Created and Directed the Wellness and Academic Fair: an Undergraduate apartment wide program highlighting several campus departments with community organizations, focusing on First-Gen and Transfer success and knowledge of resources for student success, mentally, physically, and academically• Guided in staff presentations and trainings on personal wellbeing and individual interactions with RA's focusing on their success in the role• Completed Student Leadership Development training while preparing for the opening of the buildings, serving 1200+ students• Maintained confidentiality of student information during incidents and documentation• Risk assessment and After Hours assistance during on-call periods• Authored and presented grant proposals to the RHA Executive Board, budgeted and submitted expense reports

• Advanced to Headguard position after one season's employment (Supervisor)• Created, promoted and facilitated the successful revitalization of a community program within the aquatics department which lead to significant enrollment increase and participant satisfaction• Managed participant concerns and suggestions to positively influence their experience• Analyzed weather and attendance data to streamline our scheduling process• Facilitated staff trainings on safety, procedures and expectations of employees, and assisted with other supervisor trainings in the mentoring period• Managed cash and credit card transactions during peak operating hours• Provided information via phone regarding programs, special events, and reservations• Supervised a daily staff of 12 guards, and full staff of 60 during trainings• Completed managerial duties including: created 10 training modules, implemented rotation duties, and forged a Headguard discussion platform to increase communication among staff• Trained and evaluated staff daily through verbal and physical tests

Courtyard Cafe

• Showcased multitasking and flexibility in duties performed such as fast paced cashiering and food production• Worked as a barista, on the grill, the crêpe station, and cash handling, pantry stock and daily food inventory during closings • Utilized customer service skills and attention to detail to create a successful dining experience

• Completed a four week intensive Student Leadership Development training while prepping the building to be opened to 900 students• Planned and implemented weekly programs designed to stimulate personal growth, sociability, and knowledge among residents on topics surrounding academics, education abroad, social nights, and cultural diversity• Frequently analyzed and took effective action in situations including but not limited to: Title IX, Intoxication, emergency situations, building evacuations, resident de-escalation, safety and security, staffing concerns and student crisis• Served in a on call rotation and acted as a first responder for students, created detailed reports, and reported incidents to professional staff and EMS workers

• Managed the front desk of the building and maintained building security through key checkouts and daily audits• Scheduled student meetings with the Lead Staff• Provided information and assistance to students, from maintenance requests to event inquiries• Liaison between residents and staff of the building, Lead Staff and resident assistants

Master Of Science - Ms, Hospitality, Recreation, And Tourism, 4.0

Activities and Societies: 2022 Recipient Graduate Award of Excellence in Hospitality, Recreation and Tourism

Bachelor Of Arts - Ba, Communication

Double minor in English and Education, with a Business and Law certificate

Uceap Exchange

A unique Liberal-Arts school with focuses in humanities, social sciences, and life sciences. Small class sizes integrated theoretical.

Hospitality And Tourism Management Certificate