Anna Malone Email and Phone Number

Led the Change Management Communications team, accountable for the development, implementation and administration of readiness materials and procedures related to the Talent Acquisition function of the firm’s Oracle HCM platform, while adhering to high quality standards and strict risk controls. ​- Partnered with internal business and other HR Technology peers to ensure that our organization of more than 2,000 global Talent Acquisition colleagues received regular communications making them aware of system enhancements, release outages, and other critical policy updates. - Provided triage communication support for unexpected changes to the environment that impacted recruiters’ or candidates’ ability to interact with the platform ​- Managed risk controls and reporting on more than 600 operating procedures, job aids and templates relied on by the world-wide team- Played an instrumental role in the firm’s COVID-19 policy task force, contributing to the development of the firm’s hiring policy in the U.S., and developing comprehensive policy updates and guides to ensure Talent Acquisition was able to successfully recruit and onboard U.S. candidates. All materials were later scaled for use on a global scale.- Introduced a set of robust processes to ensure the communication function operated at maximum efficiency, and introduced JIRA project management plus additional resiliency measures to ensure the team was able to flex as needed to manage workloads effectively ​- Developed a design system and visual identity for programmatic communications, including extensive template development for improved channel performance ​

Developed and executed the brand strategy for Global Technology's international lateral recruitment marketing campaign, which included creative development and execution across social media, recruiting events, and online recruiting partners (such as LinkedIn). - Worked closely with Global Recruiting to align campaign strategy with organizational objectives - Partnered with executive leadership to gain support for the program and drive continuous improvement - Crafted the strategy to establish brand position, messaging, and segmentation objectives, with campaign optimization decisions being guided in concert with internal stakeholders and agencies/vendors through the analysis of response metrics

Developed and managed several programs designed to inform internal customers about available technology tools that could improve their employee experience.- Coordinated a self-service phone upgrade at our largest location, migrating 7,000 people from audio to video phones over just two weeks. Included end-to-end project management, and development of self-help resources and on-site support; Resulted in 98% customer satisfaction and half the usual number of deployment related issue tickets - Planned and conducted a Readiness Road Show to prepare employees for migration from traditional desktops to VDI, including curriculum development and delivery - Managed the Mobile Tech Bar, a pop-up event that addressed employee knowledge gaps with custom content about technology tools and apps

Developed an end-to-end risk remediation process to identify and dispose of hardware and other consumables that presented a risk to the firm. Process included both the technical infrastructure for execution and monitoring, as well as communication strategy and best practices for end-user communications. - Established a program to eliminate hardware that was non-compliant with network policy, saving the organization over $1MM annually in service fees - Managed end-user communications for the migration of 7,000 people from traditional desktops/laptops to VDI, including feedback loops, continuous data analysis, troubleshooting and issue identification, and close coordination with the product team to streamline information sharing, as well as executive-level reporting

Provided marketing planning and execution services to local small businesses. Services included digital, print, direct marketing and social media consultation and execution.

Developed strategy and program managed execution of Microsoft's partner engagement tele-engines MS Partner Program Experts, U.S. Independent Software Vendor (ISV) Resource Desk, and World-wide MS Learning tele-sales teams. - Ensured Microsoft field sales integration across MS teams for a consistent partner experience - Managed client relationships with Microsoft client leads, and managed MS stakeholder relationships on behalf of the client - Completed ongoing response analysis and quality monitoring for all programs that fed into monthly and quarterly business reviews

Led marketing strategic planning and execution for large-scale U.S. B-to-B programs and events, including brand development, comprehensive MarCom plan, end-to-end data-driven demand generation activities, and marketing project management. - Events included: Microsoft “Big Day” for Small Business, TechEd 2007, US Launch for Vista/Office 2007, Microsoft IT Leadership Summit - Managed day-to-day relationships with several local and global agencies - Responsibilities included project management, budget management, creative development, messaging development, campaign execution, and response analytics

Managed all demand generation activities and strategic planning for a portfolio of ARC fiber-lit (broadband) connected buildings in the Southwest Region of the US. Planned, organized and executed area in-building sales launches, developed and maintained relationships with building management to ensure product and customer service levels were being met.

Worked with the Division Sales Director and corporate Marketing VP to develop and execute a comprehensive MarCom plan for the Western US, and managed the sales pipeline for the Regional Sales Manager. Started a program to provide technical assistance to area non-profit organizations, resulting in the donation of more than $20,000 in services to the non-profit community.

Responsible for all outbound activities related to promoting the Dallas Arts District. Responsibilities included managing The Annette Strauss Artist Square, a city-owned public outdoor performance venue in downtown Dallas, producing two annual performance festivals with combined attendance of more than 12,000, organizing two annual educational arts programs for area elementary school children, writing/designing/editing "Districtly Speaking", the bi-monthly publication of the Arts District Friends (circ. ~1500), PR for the Dallas Arts District and all activities occurring within the district, and working with the Dallas City Council and area arts organizations to ensure funding and support of Arts District Programming.