-On-boarding customer/PM to the online payment platform-Monitor customers’ accounts in order to prevent potential fraud, checking transactions and amount of money processed in order to fully approve applications - Review home owners accounts to identify outstanding balances in order to validate them as well as to determine their origin and future implications.- Carry out AML/ KYC checks - Support the US Team Leaders and Underwriting team creating and implementing process workflows for different markets.- Provide support for the escalation team in Underwriting queries- Review and process documentation required for Home Owner’s applications to avail of YapStone’s Services-Provide support to customers applying for our service for European and American markets- Responsible for risk associated with applications requesting a change of ownership - Investigate customers information utilizing different tools and social media.- Presentation of the Underwriting department for the new hires.- Mentoring new hires

• Supporting the sales process, activities of the marketing department and providing a support service to the sales and marketing team- Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.• Selling products and taking orders • Arranging services for customers, such as booking tickets or setting up insurance policies • Handling complaints and passing them on to a manager • Entering customer information onto a computer database • Taking payment for goods or services giving refunds • Supporting the company to roll out and deploy its marketing campaign• Producing & analyzing sales figures, then reporting them to marketing managers• Assisting the Marketing Manager with writing documents, power point presentations and sales prospectus• Responsible for the digital marketing (website and social media)• Product Master Data Maintenance and system integration• Liaising on a daily basis with clients , customers and suppliers• Working with the sales team to maintain and update pricing / listing details• Supporting the sales process, activities of the marketing department and providing a support service to the sales and marketing team

• Marketing and Communication trainer• Promotion , Sales , Management and Coordination funded courses• Marketing research , business plan• Collaboration with the School of Comics in Milan• Editing stories for children’s comic book "Fata Flora e Orco Veleno”

• Planning and roll out of advertising campaigns and trade• Website design • Market research with Project export, Istituto del Commercio Estero (ICE), in Dubai

• Creative writing • Email marketing• Articles for newspapers and for website.

Training Copywriter • Planning and implementation of advertising campaigns on traditional media , new media and unconventional media• Development and implementation of all technical documentation and promotional sales support• Product Management campaigns for different target groups and market segments• Development of websites and email marketing

• Supporting customers on product and service clarifications: Listening to customers’ • Taking orders, calculate charges, and billing process • Reviewing or making changes to customer accounts• Handling returns or complaints• Recording details of customer contacts and actions taken• Reviewing and selecting standard responses for answers or solutions• Answering incoming phone calls, responding to emails in addition to interacting with customers face to face