Managed a portfolio of multiple accounts, achieving higher client retention through exceptional customer service and problem-solving.Successfully negotiated shipping rates with carriers, resulting in cost reduction and optimizing profitability for both the company and clients.Conducted regular meetings with clients to understand their evolving needs and requirements, resulting in increased customer satisfaction and upselling opportunities.Collaborated with the operations team to resolve shipping delays and exceptions promptly. Represented the company at industry conferences and trade shows, establishing new partnerships and expanding the client base.Learned how to utilize platforms such as Salesforce, Excel, and Quickbooks in order to simplify procedures.

Utilized various social platforms, including Facebook, Instagram, Twitter, and TikTok, to create compelling content, run contests, and promote upcoming events.Analyzed social media data to identify target audiences, optimize ad performance, and refine marketing strategies for improved ROI.Collaborated with graphic designers and content creators to produce visually captivating campaigns that aligned with client branding and vision.Effectively managed staffing, scheduling, and training to ensure a seamless guest experience and maintain a positive work culture.Cultivated strong partnerships with local businesses and promoters, facilitating cross-promotional opportunities and expanding the nightclub's network.

Assisted the restaurant manager in supervising daily operations, ensuring adherence to standards, and maintaining a high level of customer service.Conducted pre-shift meetings to communicate daily goals, specials, and important updates, resulting in improved team communication and efficiency.Managed cash registers and handled financial transactions accurately, ensuring transparency and accountability in financial operations.Supported the training and onboarding of new team members, facilitating their integration into the restaurant culture and standards.Conducted monthly inventory audits, identifying discrepancies and implementing corrective actions to reduce inventory loss.