Anna-Maria Michael Email & Phone Number

Limassol, Cyprus

Limassol, Cyprus

Uk And France

Jellyfish (previously Quill Content) is the leading Performance Content production platform for e-commerce businesses. I am working on projects for major Jellyfish UK clients such as eBay, Tommy Hilfiger, M&S, Boots, River Island, First Choice (TUI), T.M. Lewin, Topps Tiles, Victorian Plumbing, and Sproutl; as well as clients of Quill France like Marriott and Louvre Hotels, and Voyage Privé.

Limassol, Cyprus

Worked as a freelancer since 2008 in a variety of roles, such as International Business Developer, Researcher, Talent Acquisition, Training/L&D Consultant, EA/PA/VA, Business Writer, and as QA/Editor/Proofreader/Editor of any content in English, French, Swedish, and Greek. Examples of content: • Internal and external Corporate Communications: Publications, Press Releases, Web Content, Advertisements, Reports, Presentations, Training Material, Sales Material, Speeches• Student Projects:… Show more Worked as a freelancer since 2008 in a variety of roles, such as International Business Developer, Researcher, Talent Acquisition, Training/L&D Consultant, EA/PA/VA, Business Writer, and as QA/Editor/Proofreader/Editor of any content in English, French, Swedish, and Greek. Examples of content: • Internal and external Corporate Communications: Publications, Press Releases, Web Content, Advertisements, Reports, Presentations, Training Material, Sales Material, Speeches• Student Projects: Essays, Dissertations, Reports, Presentations Show less

Emea

Provided editing services to Canalys; remotely supporting an international team of analysts, as well as the Marketing and Events teams in Reading (UK), Singapore, Shanghai and Palo Alto (US). This helped me gain further experience in working across time zones and communicating both personally and through online resources. I have also learned to grasp multiple unrelated texts, most of which were written by foreign analysts.Role responsibilities:Proofreading presentations, chains and… Show more Provided editing services to Canalys; remotely supporting an international team of analysts, as well as the Marketing and Events teams in Reading (UK), Singapore, Shanghai and Palo Alto (US). This helped me gain further experience in working across time zones and communicating both personally and through online resources. I have also learned to grasp multiple unrelated texts, most of which were written by foreign analysts.Role responsibilities:Proofreading presentations, chains and reports written by analysts from the UK, US and Asia, as well as a range of content such as indexes, copy for the website, press releases, and mailings. Reviewing all content for writing style, instructional flow, consistency, and conformance with house style standards; correcting errors in spelling, punctuation, and grammar. Editing presentations to conform to the house style. Show less

Limassol, Cyprus

As a member of the Management Team, I was one of the fifteen department heads reporting to the CEO. My department - which I created myself as the T&D function did not exist before in the Firm - assisted with deploying ideas and initiatives for the development and engagement of the staff; and recommending and applying the most suitable practices for organisational improvement. I managed the learning and professional development of the workforce by identifying training and skill development needs… Show more As a member of the Management Team, I was one of the fifteen department heads reporting to the CEO. My department - which I created myself as the T&D function did not exist before in the Firm - assisted with deploying ideas and initiatives for the development and engagement of the staff; and recommending and applying the most suitable practices for organisational improvement. I managed the learning and professional development of the workforce by identifying training and skill development needs within the company and thereafter planned, researched, designed, produced, developed, and delivered or facilitated a range of training and development programs for our staff. Moreover, I designed and executed or facilitated and supported initiatives in relation to Change Management, Talent Management, and Employee Relations that promoted engagement and productivity in an inspiring and fun way. The aim was to boost the staff members' work performance and skills as well as their engagement level (morale, motivation, job satisfaction) to help them achieve the company, departmental, and personal goals. In addition, I was the Advisor to the CEO in matters relating to Organisational Improvement, Leadership and Staff Management and Development, Change Management, and Internal Communications.In my role as Executive Assistant to the CEO, I conducted research and managed numerous projects assigned to me by the CEO, such as:• Setting up representative offices overseasI established the Cairo office from scratch: Screened and selected suitable office space, furnished the premises, recruited and trained the staff in Egypt, followed up with delivering ongoing training, handled all administrative issues• Administration and HR of the overseas branches• Dealing with local and international law firms• Opening corporate accounts with banks and other institutions on behalf of the directors Show less

Emea

Role: Developing and maintaining relationships with institutional and international hedge fund investors, and assisting with the implementation of the Marketing Strategy and Business Development Plan. Breakdown of tasks:1. Business Development (existing and new business): Main duties: Researching, identifying, sourcing and communicating with prospects to set up sales meetings overseas. Thereafter, traveled on business with the CEO, CFO and Global Sales Manager to the Arabian… Show more Role: Developing and maintaining relationships with institutional and international hedge fund investors, and assisting with the implementation of the Marketing Strategy and Business Development Plan. Breakdown of tasks:1. Business Development (existing and new business): Main duties: Researching, identifying, sourcing and communicating with prospects to set up sales meetings overseas. Thereafter, traveled on business with the CEO, CFO and Global Sales Manager to the Arabian Gulf (Dubai, Abu Dhabi, Bahrain, Kuwait) as well as to Sweden and Finland. I was assigned to the Middle East and Scandinavian regions due to my related language skills and knowledge of the Middle Eastern and Scandinavian cultures. 2. Marketing processes: • Assisting in the implementation of the IKOS Marketing Plan and Business Development Strategy• Providing support to the IKOS Marketing Operations Team through Marketing administration and information sharing• Executing additional duties as assigned including support roles in company projects and initiatives3. International Marketing events:• Identifying trade fairs, conventions and industry events • Planning and coordinating IKOS’ attendance at conventions, industry events and sales meetings• Identifying UHNIs, sourcing prospects and communicating with them to secure appointments for sales meetings overseas• Representing IKOS in overseas marketing calls, conventions and industry events• Follow-up actions after marketing trips• Preparing for and participating in IKOS PR & Marketing events, both locally and overseas. Liaising with high-level individuals and corporations• Planning and coordinating due diligence visits of investors to IKOS HQ 4. Customer Management:• Management and ongoing delivery of information and routine responses to investors and prospects• Tracking of investor requests, management of follow-up actions, ongoing reporting of activity Show less

Greater Pittsburgh Area

Role: Primary point of contact for MEDRAD’s customers as well as the Middle East & Africa Field Team and all departments at the Corporate HQ in the US. Responsible for effectively managing the liaison on all daily interaction and issues relating to new and existing business in the MEA region as follows:Responsible for MEDRAD's Customer Support MEA function, providing support to: 1. Middle East & Africa client base • General customer support to MEA region client base• Order… Show more Role: Primary point of contact for MEDRAD’s customers as well as the Middle East & Africa Field Team and all departments at the Corporate HQ in the US. Responsible for effectively managing the liaison on all daily interaction and issues relating to new and existing business in the MEA region as follows:Responsible for MEDRAD's Customer Support MEA function, providing support to: 1. Middle East & Africa client base • General customer support to MEA region client base• Order entry and follow up• Maintaining and updating customer account information• Managing customer complaints, both internal and external 2. MEA Field Team and all departments at the Corporate Headquarters in the US: Liaison person with the sales team, manufacturing divisions, and internal departments• Provided broad support to the sales team as well as all departments at the corporate headquarters in Pittsburgh, US, for matters pertaining to the MEA region• Assisted the Accounts Receivable department at HQ with monitoring customer credit limits 3. Office Manager of the Regional Office Middle-East & Africa:Assisted the Executive Director Global Distributor Network with establishing the MEA office in Cyprus. Thereafter, was responsible for running the office and providing administrative assistance to the Executive Director GDN. Show less

1. Sales & Marketing: Assisted the Executive Director with Business Development and Sales & Marketing Administration2. EA duties: Administrative tasks related to the work of the Personal Assistant to the Executive Director, such as creating and managing the filing system, dealing with all correspondence, managing the Director’s diary, preparing his daily office agenda: scheduling and co-coordinating meetings, organizing business trips and travel itineraries, providing secretarial… Show more 1. Sales & Marketing: Assisted the Executive Director with Business Development and Sales & Marketing Administration2. EA duties: Administrative tasks related to the work of the Personal Assistant to the Executive Director, such as creating and managing the filing system, dealing with all correspondence, managing the Director’s diary, preparing his daily office agenda: scheduling and co-coordinating meetings, organizing business trips and travel itineraries, providing secretarial support to the Director during business trips, e.g. filtering his electronic mail, preparing for meetings, taking minutes etc. Show less

Limassol, Cyprus

1. Public Relations and Communications: Responsible for the Secretariat’s Member and External Relations (liaised with Governmental and other professional bodies in this function). Coordinated the planning and implementation of the CSC PR events as well as the planning, development, and delivery of internal and external communications including CSC publications, CSC website and all communications to CSC members:• Organised and attended all the Chamber’s PR events (Members meetings… Show more 1. Public Relations and Communications: Responsible for the Secretariat’s Member and External Relations (liaised with Governmental and other professional bodies in this function). Coordinated the planning and implementation of the CSC PR events as well as the planning, development, and delivery of internal and external communications including CSC publications, CSC website and all communications to CSC members:• Organised and attended all the Chamber’s PR events (Members meetings, Annual General Meeting, Annual Dinner Dance, Social and Charity events). • Generated all post-event Press Releases • Liaised with designers and printers for the preparation of the Chamber’s publications; proof-read all content• Proof-read all outgoing communications including speeches, reports, publications, mailings, minutes of meetings etc.• Acted as Secretary of the Public Relations Committee of the Cyprus Shipping Chamber• Member of the Organizing Committee for the ‘Maritime Cyprus’ Conference - a biennial event organized jointly by the Ministry of Communications & Works (Department of Merchant Shipping), the Central Bank of Cyprus and the CSC2. Office Administration – ‘Office Manager’ duties: • Drafted the CSC Office Administration Procedures• Created all the CSC document templates for correspondence• Created and maintained the electronic filing system 3. Department Head and Team Leader, immediately responsible for training and supervising the administrative assistants4. EA to the Director General. Acting as his ‘right hand’, tasks included: a) Organising the DG’s diary, scheduling and coordinating his appointments and meetings. This included: • Filtering and categorizing all incoming communication • Providing agendas and other documents required for all meetings• Producing minutes of meetings • Drafting memos and letters on behalf of the DG b) Providing administrative support to the DG, including liaising with the CSC President’s office for various matters Show less

Limassol, Cyprus

Vejle Area, Denmark

Marketing and Business Development in the Mediterranean region(up until my employment was terminated due to the decision of the Board not to proceed with relocating the Company from Denmark to Cyprus).

Emea

1. Customer Service: I was the liaison person between the HQ, the regional office and business partners/customers. Dealt with all incoming calls and correspondence, updated customer files and head office documentation, answered sales enquiries and processed purchase orders, provided feedback to customers concerning order status and shipments, handled customer information and promotional material.2. Office Administration: 'Office Manager' duties. Running of day-to-day administration… Show more 1. Customer Service: I was the liaison person between the HQ, the regional office and business partners/customers. Dealt with all incoming calls and correspondence, updated customer files and head office documentation, answered sales enquiries and processed purchase orders, provided feedback to customers concerning order status and shipments, handled customer information and promotional material.2. Office Administration: 'Office Manager' duties. Running of day-to-day administration of the Cyprus regional office for MEA. Supervisor of two members of staff (Office Clerk and Office Messenger).3. EA duties: Provided proactive assistance to the Regional Manager MEA. Duties included:a) Organizing the Regional Manager’s diary, scheduling all his meetings in Cyprus and overseas and coordinating appointments. This task included: • Maintaining appointment calendars and providing advanced notifications of forthcoming meetings;• Ensuring work, corporate entertaining and social time were balanced and planned accordingly• Allocating pre-meeting preparation time and preparing reading material as required• Providing agendas and other documents required for all meetings• Taking minutes of meetings b) Provided administrative support including: • Filtering, categorizing and taking action on all incoming emails, faxes and telephone calls• Preparing memos, letters and presentations for the Regional Manager• Travel arrangements worldwide including visas, flights, hotel accommodation, taxi or hire-car transportation• Filing all correspondence and papers accordingly for efficient review and retrieval • Prepararing expenses reports • Maintaining an extensive list of contacts • Liaising with company head offices in Mexico for various business matters Show less

Limassol, Cyprus

Was actively involved in all the strategic Sales & Marketing plan initiatives including the planning and implementation of Marketing, Promotion and PR events and activities both in-house as well as in-country and overseas. Breakdown of duties:1. Business Development / Sales: • Dealt with all requests received for the reservation of rooms and banqueting: a) Submitted proposals for the rental of accommodation rooms to large group bookings. b) Prepared and submitted quotes for… Show more Was actively involved in all the strategic Sales & Marketing plan initiatives including the planning and implementation of Marketing, Promotion and PR events and activities both in-house as well as in-country and overseas. Breakdown of duties:1. Business Development / Sales: • Dealt with all requests received for the reservation of rooms and banqueting: a) Submitted proposals for the rental of accommodation rooms to large group bookings. b) Prepared and submitted quotes for meetings, conferences and banqueting. The food & beverage packages included proposals for special themes, banquets and symposiums, which included entertainment options within the hotel, as well as options for outdoor leisure activities. Liaised with specialized entertainment companies to supply these services • Built and managed relationships with tour operators, travel agents, and contractors (designers, printers, entertainers)• Reviewed proposals and executed contracts with tour operators and suppliers on behalf of the Sales & Marketing Department • Acted as Sales & Marketing Manager in the absence of the Sales & Marketing Director 2. Marketing & Promotion:• Assisted the Marketing & Sales Director with administration, sales, marketing & promotion• Drafted the English and French content for the promotional literature of the Hotel • Liaised with designers, printers and suppliers for the preparation of the Hotel’s promotional material. Proof-read all content. • Represented the hotel and promoted its services at international tourism trade fairs overseas • Conducted Sales calls to tour operators and travel agents in Europe and the Middle-East & Africa regions • Hosted due diligence visits of tour operators, travel agents, media and other channels: Organized and hosted orientation tours of the hotel and described the hotel facilities and services• Liaised with all hotel departments for the organizing of special hotel events and themes Show less

Limassol, Cyprus

1. PR & Guest Relations: • Attended all hotel events and functions • Planned, organised and hosted a variety of activities for the in-house guests • Managed the Hotel’s Guest History database• Created and maintained a database of tourist Information on Limassol and Cyprus 2. Monitored and measured customer satisfaction levels:• Ensured that high levels of customer satisfaction were maintained by:a) Meeting in-house guests to make them feel welcome, and receiving… Show more 1. PR & Guest Relations: • Attended all hotel events and functions • Planned, organised and hosted a variety of activities for the in-house guests • Managed the Hotel’s Guest History database• Created and maintained a database of tourist Information on Limassol and Cyprus 2. Monitored and measured customer satisfaction levels:• Ensured that high levels of customer satisfaction were maintained by:a) Meeting in-house guests to make them feel welcome, and receiving their feedback on the Hotel servicesb) Addressing guest issues: Was responsible for forwarding the feedback received from guests to the departments concerned, followed up on complaints as well as suggestions for improvement, and ensured that the guests were satisfied with the solutions provided c) Answered in writing on behalf of Management to all feedback received (both complaints and positive feedback)d) Provided guests with tourist information on Limassol and Cyprus, suggesting itineraries for sightseeing and entertainment3. During the pre-opening period of the hotel, I acted as Front Office Secretary/Reservations Clerk, helping the Front Office Manager, Reservations Manager, and all the staff of the Front Office. Show less

Education record

I continue to develop myself on an ongoing basis by attending webinars on a variety of leadership, management, self-improvement and other.

Shipping

One-year distance learning course in Shipping Graduated with overall score 85.5%

English Language, Literature And Linguistics

High School, 3-Year Economic Line. Modules: Economics, Business And Languages, Top Grades

Graduated with distinction

Education record

Education record

Activities and Societies: School Choir group, School Theatre group, School Charity Committee