Documents and uploads important information for business such as invoices, pictures of jobs, andspreadsheets. Responds to customers via Yelp, Angie’s List, Facebook, Google, and company website. Ensure that technicians receive jobs, complete and provide all information needed for office. Manage office representatives, assist with questions or provide approval.- Handle Accounts receivable - Organize company events and watch over moral- Sales/ Estimate Follow Ups - Trained… Show more Documents and uploads important information for business such as invoices, pictures of jobs, andspreadsheets. Responds to customers via Yelp, Angie’s List, Facebook, Google, and company website. Ensure that technicians receive jobs, complete and provide all information needed for office. Manage office representatives, assist with questions or provide approval.- Handle Accounts receivable - Organize company events and watch over moral- Sales/ Estimate Follow Ups - Trained employees as well as created training documents with ideas of improvement Show less

Completes research for highly escalated concerns received through social media or the executive line. Communicates directly with customer to de-escalate matter and ensure customer is satisfied with the service provided. Goal of resolution turn-around time is 24 hours.• Ensure that the team maintains compliance.• Selected to resolve matters with customers attempting to speak with CEO of company• Assisted with developing department.

Resolve written complaints received from state regulators, CFPB, BBB, legal counsel and customers. Assisted upper management to resolve escalated complaints. Provided resolutions through written correspondence to all complex customer issues and/or concerns. While working within established guidelines used sound judgment to recommend a solution that is practical and beneficial to both the customer and the company.• Selected as Team Lead in the event the manager was out of office.•… Show more Resolve written complaints received from state regulators, CFPB, BBB, legal counsel and customers. Assisted upper management to resolve escalated complaints. Provided resolutions through written correspondence to all complex customer issues and/or concerns. While working within established guidelines used sound judgment to recommend a solution that is practical and beneficial to both the customer and the company.• Selected as Team Lead in the event the manager was out of office.• Consistently recognized for maintaining a high production of work and quality assurance.• Assisted with training of new employees. Show less