• Create evidence-based curriculum and original content for online course that includes videos, PDF workbooks, recorded meditations, audio lessons and resource guides • Author 30 original blog posts and create lead magnets to build an e-mail list that achieved a 70% open rate• Conduct market research to understand Ideal Customer Avatar, consistently integrate customer feedback, craft strategic brand identity, write heart-centered copy for email and content marketing

Training Facilitator:• Collaborated with SME’s to design and deliver 10 virtual product trainings for 350+ customers resulting in a 137% increase in product adoption among participants• Created and implemented a comprehensive training series on data-driven decision making and leading customer meetings for 10+ employees, incorporating visual aids, hands-on activities, and weekly accountability sessions.• Contributed to the development of new employee onboarding and training, resulting in a 66% decrease in ramp-up time.• Supported National Training Team in delivering 8 live workshops that successful reached over 1000 customersCSM:•Optimized a portfolio of customer accounts with $20M+ gross commission income by implementing customized business development strategies for 150+ Real Estate Agents to maximize SaaS tech platform adoption, resulting in a 47% increase in adoption and a 15% average increase in gross commission income.• Achieved 100% customer retention on portfolio of accounts generating $3.1M+ in annual recurring revenue within the first year of managing accounts.• Led weekly product trainings for 300+ customers on SaaS tech platform features and best practices, resulting in 137% increase in adoption by participants.• Collaborated with cross-functional teams, including product development and marketing, to provide a seamless customer experience and ensure customer satisfaction.

•Managed inventory for over 500+ unique products by creating SKU's, tracking sales, and rotating displays in brick-and-mortar retail shop •Communicated with 45+ entrepreneurs to ensure consistent high-quality product delivery, as well astrained and supervised in-person sales team to provide support for day-to-day operations and special events •Supported transition to e-commerce sales via Shopify during Covid-19 Pandemic

•WeddingWire and XO Group merged to form The Knot Worldwide•Maintained same responsibilities as I did under WeddingWire Canada

• Generated $250K+ in new business and renewal sales and achieved 100% of monthly sales goals• Managed a portfolio of 130+ customers and built strong relationships by providing innovative solutions to business needs• Owned entire sales pipeline from start to finish, tracked interactions via Salesforce, provided marketing consultations, negotiated contracts, and closed agreements

• Provided project management and support to 300+ person events including, planning, ticket sales and set-up• Processed $500K+ in donor gifts, maintained accurate records in donor database, and ensured timely acknowledgement• Maintained and supported annual membership campaign for 8K+ members through generating queries for member mailings and preparing mail solicitations

•Worked with partners in Haiti to develop an inclusive and impactful micro-savings program that benefits marginalized communities and provides them with training in financial management and entrepreneurship•Led the development of R2R’s Mission, Vision and Values that served as a unifying guide for our internal team, donors and advisors•Piloted fundraising and marketing efforts, by organizing presentations, events, crowdfunding, and developing donor partnerships as well as recruited and trained eight team members to advance the organization's efforts

•Learned donor management, cultivation, and stewardship practices including donor database management, prospect research, proposal writing, direct mail and email appeal campaigns •Engaged directly in donor solicitations by managing advertisement sales for annual Human Rights Awards Ceremony and Benefit Gala•Ensured speedy acknowledgement of donations by processing acknowledgement letters, generating receipts, and making thank you calls•Advanced communication skills and project management capabilities by working on collaborative projects with fellow interns and development team