Annamaria Vilner Email & Phone Number

Ovar, Aveiro, Portugal

Providing technical support for cloud services and resolving customer issues in a timely and effective manner. Helping product development and act as part of cross-functional teams to define and deliver on the next phase of dynamic cloud service. Collaborating with development and operations teams to facilitate continuous integration and continuous deployment (CI/CD) practices. Assisting customers with the configuration and setup of cloud services and tools. Daily responsibility: investigating and resolving intermediate to advanced technical issuesCollaborating with engineering teams to enhance product features and reliability; collaborating with engineering teams to enhance product features and reliability; developing automation scripts to streamline support processes

Prague, The Capital, Czech Republic

• Develop and implement cloud solution and containers environment (Docker, Ansible, Kubernetes).• Installation, Administration and Configuration of WebLogic Application Server 10g,11g,12c,14 with backend like DB2, Oracle DB, Sybase Gateway, IBM MQ• Configured connection pools, data sources for JDBC connections on Tomcat and Oracle WebLogic based servers.• Server log and Domain log monitoring, Application Deployment, and performance tuning of WebLogic. Setting the JVM parameters like maximum and minimum heap size in WebLogic startup scripts. • Deploy applications on Tomcat 8.0x/9.0x application server instances in all the known environments and manage APACHE webservers• Participate in the operation of our customer environments• Maintaining and developing the operation environment.• Contributing to optimization initiatives• Planning and execution of tasks• Personal development, i.e. recommending and taking responsibility for personal business, competency and development targets and activities

Prague, The Capital, Czech Republic

• Collaborated with the Program and Project Management as well as Program and Portfolio to provide support to all Technology Services and business area CA Clarity users. • Provided analysis during testing and clearly articulate it back to development teams.• Design and document procedures and training materials to be used by internal clients. • Performed data analysis and reporting as needed to supported annual planning, demand management processes and finance management processes• Responsible for ensuring that production environments are equipped with the proper level of resources and is designed correctly to scale per business needs• Coordinated and participated in Clarity UAT PPM release cycles

Prague, The Capital, Czech Republic

• Supports the Project Manager throughout the project delivery, especially in covering compliance with related regulations • Supports the Project Manager and project team in establishing the quality goals for the project • Supports quality / validation activities including guidance on requirements on company’s standards and procedures • Supports the creation of Quality Plan / Validation Plan • Leads the creation of Quality Report / Validation Report • Ensures that the process and standards defined in the Quality Plan are followed by the project team • Performs tollgate reviews according to the project schedule, and escalates any critical finding / risk to the project Steering Committee

Prague, The Capital, Czech Republic

• 2nd level support of Investment Banking applications based on Windows 2008/Solaris, MS SQL/Oracle database. • Analysis and troubleshooting application operations. • Adherence to the internally recommended procedures & guidelines concerning Change, Incident and Request Management. • Support internal customer requests, provide financial data queries. • Participate in on-call duty, shift rota and weekend/bank holiday support when required. • Cooperate and provide support to application developer team.

District Brno-Country, Czech Republic

• Installed and configured the WebSphere Application server , BEA servers, Apache/Tomcat, IIIS• Maintaining WebLogic/JBOSSservers/ IBM MQ in clustered and non-clustered environments. • IBM WebSphere MQ 7.x, 6.x Administration experience in installation, Configuration, migration, upgrade, SSL Certificates deployments, troubleshooting and managing HA Clusters• Administering the IT department's policies and procedures.• Experience of supporting a wide and varied client base.• Maintenance and problem solving for Linux and Windows applications server• Meeting customers in personal and handling & prioritizing problems.• Providing advice on selection and purchase of IT equipment

District Brno-City, Czech Republic

• Monitoring project risks and scope creep to identify potential problems and productivelyidentifying solutions to address them in advance.• Escalating promptly any issues that may impact operations.• Producing stage plans, highlight reports, risk logs, requests for change.• Providing strategic direction during the implementation stages.• Managing client expectations by ensuring the delivery of the highest quality service.

District Brno-City, Czech Republic

• Performing daily system checks.• Monitoring the automated loading processes.• Analyzing raw data, drawing conclusions & developing recommendations.• Maintaining maximum availability of supported services for customer.• Installation and maintenance of all systems within a clients digital environment.

Budapest -Hungary

• Administering the IT department's policies and procedures.• Participate IT Audit and risk and control review.• Maintaining a wide range of computer hardware and software programmers.• Developing the infrastructure and systems to meet the companies needs.• Configuring and managing backup & restore procedures.

Budapest - Hungary

• European, Middle East and African (EMEA) region backup and SAN storage control and preparefor internal and external audit.• Investigate specialist and complex IT support issues.• Risk and self check audit and quality check for regional backup and SAN storage team.• Identifying & reporting on the budgetary implications of IT projects and upgrades.• Escalating and identify any critical issues.• Implement and develop the new security procedures.• Participate the senior management meetings, track the control and complianceprocesses.

Budapest

• Lead the regional team for internal security control, meet with bank requirements and audit proposal.• Produced informative, well organized presentations to senior management.• Ensure the IT security requirements and handle the IT Audit through to EMEA• To evaluate, test, advise, train and support I.T. related projects.• Recommending and implementing improvements and efficiencies.• Writing documentation for procedures, security and disaster recovery.• Maintaining documentation of changes regarding users, functions & systems.• Responsible for the recruitment and training of new staff.

Székesfehérvár -Hungary

• Responsible for diagnosing & resolving hardware, software & end users problems.• Acting as the first point of contact for all IT & technical queries.• Performing routine audits of systems and software.• Involved in the rollout of software updates and patches.• Backup and disaster recovery plans.

Budapest

• Contributing to both the requirements and technical aspects of any development specification forHungarian Army.• Maintain, cleansing & processing data using Excel, Access and SQL.• Investigating software problems identified in testing or via support & providing solutions, also assisting in the resolution of software support issues.• Technical design and documentation of new applications.• Providing support & maintenance of existing software.