Annamarie Gilbert Email & Phone Number

Centennial, Co

Broomfield, Co

Manage indirect/partner-ordering projects within the Quote to Order team. Responsibilities: • Collaborate with key organizations around the globe to develop processes that support partner ordering initiatives• Create and maintain process documents (SOX – LFYS Desk Manual, Partner Training Index, Acquisition change management documents and work instructions, etc.)• Work with Alliances & Channels and Apps IT to ensure ordering systems and tools support current business… Show more Manage indirect/partner-ordering projects within the Quote to Order team. Responsibilities: • Collaborate with key organizations around the globe to develop processes that support partner ordering initiatives• Create and maintain process documents (SOX – LFYS Desk Manual, Partner Training Index, Acquisition change management documents and work instructions, etc.)• Work with Alliances & Channels and Apps IT to ensure ordering systems and tools support current business processes and are easy to use• Drive improvement in both the ordering process and systems to allows all teams operating within it to perform at optimum levels• Work with Alliances & Channels and Apps IT to define, document and prioritize business requirements for ordering tools/systems• Provide training and support to Order Administration teams on new business policies and initiatives]• Provide training and support to external partners accessing ordering tools/process by way of an implementation of a new business process or those coming to Oracle via an acquisition.• Participate in task force and operational calls with Business Practices, Alliances & Channels, Support Operations, Contracts, and GFIC to identify areas for process/systems improvement, remedy business issues raised • Work with regional contracts organizations on partner related contracts processes• Track data quality related to finance procedures (produce / monitor reporting to measure order automation, agreement data quality, auditing indirect orders, etc). Show less

* Develop training program materials, including design documents, e-learning, project plans, participant guides, as required to ensure the service representatives became quickly acclimated in their role.* Conduct training needs assessment, including conferring with management and staff, to identify gaps in skills/knowledge, training objectives, policies, procedures, and methods. * Design, create, and update training aids, processes guides, quick help guides, and company new hire… Show more * Develop training program materials, including design documents, e-learning, project plans, participant guides, as required to ensure the service representatives became quickly acclimated in their role.* Conduct training needs assessment, including conferring with management and staff, to identify gaps in skills/knowledge, training objectives, policies, procedures, and methods. * Design, create, and update training aids, processes guides, quick help guides, and company new hire materials that are technically accurate, communicate effectively, and hold audience attention.* Provide transition support for Order Management for highly complex and customized ERP (IBIS/Oracle 11i) including deployment testing, process validation, training requirements, and gap analysis.* Subject matter expert for order management, Integrated Business Information Solution, and System Integrated License Key. * Created coursework for IBIS/Oracle 11i) and desk top applications, systems and processes.* Responsible for assisting in establishing new Sales and Services Center “Greenfield” organization by interviewing, selecting, boarding, and training Customer Service Representatives (50+). * Manage staff of customer service representatives (46) in the processing of product orders (order entry, verification of correct parts and pricing, product availability, obtaining required approvals, confirmation to customer, obtaining credit approval, and releasing for shipment). * Manage work assignments related to business operations; direct staff to complete assignments using established guidelines, procedures, and policies.* Provide guidance to staff within the latitude of established company policies.* Obtained "trusted staff" security clearance and often dealt with sensitive/confidential information. Show less

* Project Manager for the production and publication of 2007 Product Catalog and CD, including vendor selection and budget management.* Write, edit, and revise various types of documentation, manuals, marketing collateral, and communications for advanced energy-based medical systems adhering to company style guides and regulatory requirements; manage translation of documentation into 24 languages.* Interface with Marketing, Product Management, Product Engineering, Regulatory, Legal, and… Show more * Project Manager for the production and publication of 2007 Product Catalog and CD, including vendor selection and budget management.* Write, edit, and revise various types of documentation, manuals, marketing collateral, and communications for advanced energy-based medical systems adhering to company style guides and regulatory requirements; manage translation of documentation into 24 languages.* Interface with Marketing, Product Management, Product Engineering, Regulatory, Legal, and Regulatory Affairs to ensure communications materials are developed accurately and efficiently.* Responsible for the CUL project; updated 79 manuals in less than three months. * Responsible for research and revision of rebranding technical documents, 56 documents. Show less

* Spearheaded the resolution of critical customer issues to closure (24x7); developed action plans, assigned resources, and provided management until successful conclusion of the escalation. * Worked closely with Sun executives; engineering organizations; call center, field service, and customer management personnel; and partners/vendors to resolve crucial customer issues.* Developed and fostered relationships with clients; attended face-to-face meetings on quarterly basis.*… Show more * Spearheaded the resolution of critical customer issues to closure (24x7); developed action plans, assigned resources, and provided management until successful conclusion of the escalation. * Worked closely with Sun executives; engineering organizations; call center, field service, and customer management personnel; and partners/vendors to resolve crucial customer issues.* Developed and fostered relationships with clients; attended face-to-face meetings on quarterly basis.* Accountable for key communications with Sun executives, CEO, VPs and Directors; prepared updates, executive summaries, and meeting minutes.* Designed and monitored early warning trend reporting for mission-critical systems.* Conducted in-depth root cause and corrective action analysis (postmortem) to ensure proactive resolutions of future escalations.* Hosted virtual team meetings to develop resolution plans and review status; published meeting minutes and resolution plans.* Managed Sun’s top financial accounts—Cingular, Verizon, Federal Express, Bank of America, Texas Instruments, BellSouth, SBC and AT&T.* Provided customer service and escalation support for the Midwest region; provided back up support for South, Southwest, West, and Latin America regions.* Responsible for team workload balance; held team meetings twice a week and provided resource allocation reporting.* Participated in developing escalation process playbook; led pilot for new process.Managed Sun's top financial accounts, Cingular, Verizon, Federal Express, Bank of America, Texas Instruments, BellSouth, SBC, and AT&T. * Assisted in the continuous improvement and quality assurance for key programs and procedures. * Promoted for resolving complex escalations from Sun's top clients, mentoring junior escalation managers, and identifying/correcting critical process problems. Show less

* Planned, designed, and deployed the Global Enterprise Tracking System (GETS)—Phase 2 Program (online high-end servers pre-sales tool).* Tracked all aspects of the project and provided action plan communication for key stakeholders.* Directed resources as appropriate to achieve on-time milestone deliverables.* Developed test plan and test cases that included testing objective, steps, and expected outcomes to ensure quality of tool development. * Served as the key GETS contact… Show more * Planned, designed, and deployed the Global Enterprise Tracking System (GETS)—Phase 2 Program (online high-end servers pre-sales tool).* Tracked all aspects of the project and provided action plan communication for key stakeholders.* Directed resources as appropriate to achieve on-time milestone deliverables.* Developed test plan and test cases that included testing objective, steps, and expected outcomes to ensure quality of tool development. * Served as the key GETS contact provided training, help desk functions, and escalation management.* Functioned as the SME for the GETS team; set up database hierarchies, performed alpha/beta testing, resolved system bugs, and became the Field Service liaison for support issues.* Received Sun’s Top Achievement Recognition Summit (STARS) award for personal commitment to excellence. Show less

* Created and published mission-critical process support guides for high availability; trained and directed staff technical writers.* Designed and delivered complete online help documentation for online tools.* Created departmental processes and standards in compliance with Sun’s corporate branding and style requirements.* Managed projects and resource load; developed project tracking tool.* Worked with Program Managers to develop and maintain crucial documentation for Sun… Show more * Created and published mission-critical process support guides for high availability; trained and directed staff technical writers.* Designed and delivered complete online help documentation for online tools.* Created departmental processes and standards in compliance with Sun’s corporate branding and style requirements.* Managed projects and resource load; developed project tracking tool.* Worked with Program Managers to develop and maintain crucial documentation for Sun executives.* Served as Webmaster for several Intranet web sites; designed, created, and maintained web pages and content.* Developed a Technical Writing Work Request Queue that tracked documentation requests ensuring all documentation design, development and revisions were provided in a timely manner. * Promoted to Program Manager. Show less

* Directed activities for technical writers to complete various projects. * Wrote, edited and revised various types of documentation for medical infusion pumps and critical care systems, to be distributed domestically and internationally, complying with company publication policies and FDA and regulatory guidelines (ISO 9001).* Oversaw onsite publication process cycle from project conception to review and approval of first article product.* Reviewed technical data with Engineering… Show more * Directed activities for technical writers to complete various projects. * Wrote, edited and revised various types of documentation for medical infusion pumps and critical care systems, to be distributed domestically and internationally, complying with company publication policies and FDA and regulatory guidelines (ISO 9001).* Oversaw onsite publication process cycle from project conception to review and approval of first article product.* Reviewed technical data with Engineering, Manufacturing, Regulatory and QA to ensure accurate documentation.* Generated content; designed and published monthly newsletter.* Managed AT&T Translation Service (translation for 10 languages); responsible for final artwork production and distribution.* Recognized for high level of contributions to the corporation, above and beyond normal responsibilities by receiving the President’s Award. * Promoted to Senior Technical Writer/Lead; managed all projects and technical writer resources. Show less

* Developed product labeling, instruction materials, and packaging used with critical care products in the domestic and international markets.* Created label specifications; updated Engineering Change Orders.* Worked with label vendors to ensure product integrity and quality.* Responsible for first article inspection and approval.* Responsible for the accurate translation of labels into several languages. * Received an Employee Excellence Award for providing a level of… Show more * Developed product labeling, instruction materials, and packaging used with critical care products in the domestic and international markets.* Created label specifications; updated Engineering Change Orders.* Worked with label vendors to ensure product integrity and quality.* Responsible for first article inspection and approval.* Responsible for the accurate translation of labels into several languages. * Received an Employee Excellence Award for providing a level of contribution to the corporation, above and beyond normal responsibilities.* Promoted to Technical Writer. Show less

* Authored, reviewed, and released (upon compliance approval) ECOs, bills of materials, procedures, specifications and drawings.* Developed and updated departmental processes and workflow improvements.* Planned and chaired bi-weekly CCB meetings to analyze ECOs. Tracked approved ECOs to release.* Worked with a database consultant to develop a document-tracking database (DocTrak); wrote the DocTrak user guide and provided training for the entire site.* Promoted to Label Designer.

Fremont, California, United States

San Jose, California, United States

Santa Clara, California, United States

Sunnyvale, California, United States

Worked in the Power and Cabling department.

Bsba, Project Management

GPA 3.99

Certification, Technical