Anna Marie Moran Email and Phone Number

Executive business leader specializing in Operations, Service Delivery and Project Management. Experienced in leading operations teams in delivering complex projects and large-scale, integrated telecommunications platforms for enterprise customers. P & L responsibility and experienced in optimizing turn-around situations. Ability to create strategic plans focusing on profit growth and execute tactical delivery plans; excellent leadership and communications skills. Specialties: Technology-based operations management; commercialization and scalability assessment of software solutions; integration of ERP systems (dashboard, call control, workforce management); metrics development, benchmarking, KPI management and Kaizen; third party vendor negotiations and management; customer outreach and engagement (including social media, event creation, and survey methodologies). Product management and managed services. Financial analysis & modeling. Comprehensive suite of project management tools. In depth knowledge of non-profit sector.