Technical Event Management Consultant and Account Manager ● Full sales cycle consultation and realisation for event check-in and life badge printing for business event clients ● Managing client retention as well as debrief and troubleshooting cases ● Multilingual hardware and software consultation across several platforms ● In true startup spirit, I have worked on product development and process creation in this role, too. ● Live event onsite client support for hardware setup and briefing of staff across Europe ● Training of peers and new colleagues as company grew ● Enthusiasm and diligence are the two key features which empowered me in this role

Temporary cover, agreed to be short term. Client coordinator ● Point of contact for existing clients, order management, coordinating client requests, ordering spare parts ● Coordinating client request, retain and deescalate difficult situations with clients over the phone ● Creation of advertising materials and communications for clients ● Preparation of trade fair arrangements

Business Development, lead generation and product consulting ● Consult DACH clients on software solutions focusing cloud and middleware ● Build and manage a pipeline of opportunities through lead generation via social media ● I commit to and deliver results on monthly, quarterly and annual targets and forecast sales pipeline ● Creating new business opportunities by up sale and cross sale proposals ● Driving the regional marketing campaigns and providing feedback and following up with generated opportunities

Full-time sales role for Facebook advertising products ● Working on optimisation of native CPC, CPM, CPA, CPI advertising products ● Collaborate with team mates to build and maintain a German language CS database ● Managing own book of business of up to 100 German SMB clients ● Compile optimisation efforts to achieve revenue growth goal of overall 30%. ● Consult clients to optimise product use and increase spent to and above target

SEO optimization for small medium enterprise clients ● Developing in-depth product knowledge of both native and mobile search advertising, CPC, CPM and CPI campaigns ● Managing front line inbound /outbound calls with global exposure in English and German ● Review, document and execute refund and billing queries ● Be a responsive point of contact for subject matter questions and development of training materials as well as setting up workflows and escalation procedures

Full-time escalation specialist role for the German market ● Point for contact for law enforcement agencies, courts, press and lawyers representing ebay customers ● Escalation management of post-sales issue prior, during or after legal action was taken ● Inbound / outbound calls and emails to customers, press and legal representatives ● Subject matter consultation with internal legal counsel for high priority press request with global exposure

eBay marketplace collections department. Second line escalation management for DACH ● Successful collaboration with the Collection Department in the USA- resolving issues, working on process and policy improvement, finding gaps in the process, recommending and implementing solutions. ● Dealing with escalations coming from the Collection Agencies, courts, and solicitors, providing them with the required documents, information and resolution in order to improve their collection process. Investigating accounts which require contacting different departments within the organisation. ● Collaboration with the outsource partners – constantly improving communication in order to streamline collection process. ● Working on a project that includes creating and updating training materials and providing training for other departments and partners.