Anna May Kinne Feige Email and Phone Number

Executive advisor to not-for-profit organizations and boards seeking transformation and growth.• Acted as interim Chief Administrative Officer of the Hellenic American Neighborhood Action Committee (HANAC) overseeing HR, IT, Compliance and Risk Management, Operational and Strategic Planning, Internal Communications, and Vendor and Contract Management.• Serves as an active board member of: Asia Initiatives for Women (Gala Co-Chair), The Drama League (Governance Committee Chair), and The Playwrights Realm. • Held prior board roles with: Connection Newark (Treasurer), The Osborne Apartments (Secretary and Chair of Preservation and Public Space), Community Foodbank of New Jersey (Chair), and College Women’s Association of Japan (Co-Chair of Volunteers, Scholarship Secretary, Information Coordinator) and Olana, Frederick Church House and Museum (Strategic Planning Committee).

Responsible for human resource, contract operations and legal issues for non-profit raising private funding for New York City Department of Education reforms and initiatives.• Developed processes ranging from performance management to disaster recovery; created monthly performance dashboard and reduced time to negotiate contracts by 60%.• Developed risk assessment process and implementation plan for addressing gaps in strategy, donor relations, board practices, policies and processes.

Led Global Cardholder Services division through sales expansion and operational turnaround.• Increased revenue by 10% (to $91 million) and net income by 15% by expanding sales and support resources outside US and shifting focus from commoditized to innovative products. • Identified and addressed contract and infrastructure gaps to meet SOX requirements.

Directed field sales and technology for 3,500 life insurance agents during company turnaround.• Managed real estate selection, negotiations and rollout of 180 new sales offices. • Developed sales office systems, procedures, metrics, job roles, and model office design.• Revamped agent recruiting process; doubling recruits and increasing sales 30% in 1 year.

Senior Vice President, Retail Marketing and Distribution (2000-2002)-Senior Vice President, Retail Distribution, Northeast Territory (1999-2000)-Senior Vice President and Operations & Systems Executive (1997-1999)-President, AARP Operations, Prudential HealthCare (1994-1997)-President, Prudential Mutual Fund Services (1987-1994)-Manager of Planning/Research, Director of Compensation Systems, and Vice President, Issues Management (1977-1986)Executive Leadership-Managed 1,700 agents, planners and field managers meeting consumers’ financial needs through life insurance, mutual funds and annuities, P & C and long-term care insurance. -Significantly improved territory performance, sales, and staffing (moved from #5 of 6 to #2.)-Led $5B revenue division providing insurance to 3M AARP members. Operations Management• Managed operations and technology for $6B revenue portfolio of businesses including Group Life and Disability, Retirement Services, Prudential Bank and Real Estate/Relocation.• Oversaw 5,100-person stand-alone operation’s product development, marketing, operations, systems, underwriting, finance, compliance, law and human resources functions.• Directed back office operations and systems administering $30B in assets for 1M clients.Strategy and Change Management-Separated group life/health care systems to facilitate sale of health care business.-Reduced staff from 5,100 to 3,300 and expenses by 10% in 18 months; attained 95% customer satisfaction.-Took over from State Street Bank in 11 months, building to a staff of 650. Improved customer service significantly, attaining over 90% customer satisfaction.Sales and Marketing-Developed life insurance marketing strategies; managed sales for $10B division.-Spearheaded double-digit increase in premium over prior year (to $570M from all channels), despite double-digit decrease in number and sales of tied agents.-Led U.S. territories in agent retention and increase in commissions per agent.