Anna Mayorga Email & Phone Number

Led administration, operations, and marketing strategies for a dive shop, maximizing customer experience and revenue.Effectively managed administrative tasks such as billing, invoicing, and budgeting.Developed customized service packages including accommodation, meals, equipment, transportation, activities, and courses, increasing sales and customer satisfaction.Established and maintained relationships with key suppliers to ensure quality and availability of services.Created a strong presence on social media, increasing brand visibility and engagement.Produced promotional materials such as brochures and videos to drive sales and promote activities.Implemented a more efficient reservation and operations system, improving organization and productivity.Coordinated booking calendar for accommodation, diving, and transportation, ensuring a seamless experience for customers.Supervised the check-in and check-out process for guests and divers, ensuring high-quality service.

Baja California Sur, México

Managed reservations for accommodation and excursions, ensuring efficient booking processes and customer satisfaction.Welcomed guests and provided exceptional customer service, contributing to a positive and welcoming atmosphere.Planned, executed, and mentored meaningful events and projects for youth summer camps, engaging both visitors and locals.Organized activities such as marine animal handling and observations, tree planting, dancing shows, camping, and beach clean-ups, fostering a sense of community through organized events.Served as the point person for sales in aquatic experiences, including diving, snorkeling, freediving, fishing, hiking, and visits to local towns.Curated customized nature tourism packages tailored to the preferences of guests, ensuring unforgettable experiences showcasing the natural beauty and cultural richness of the region.