Anna Mazzon Email & Phone Number

Zurich, Switzerland

• Manages the editorial operations of a portfolio of journals in the Health & Biomed Program - Frontiers in Immunology (the company's most prestigious and highest-grossing journal), Frontiers in Medicine, and three.
• Responsible for team member training, providing continuous support for development, and providing regular performance feedback and appraisals;
• Primary escalation point for higher-level Review Operations issues encountered by their team;
• Liaises with other publishing departments;
• Implements action plans to agreed standards and deadlines, and drives strategic initiatives to meet Objectives and Key Results (OKRs);
• Handles serious delay issues, drives and monitors the timely execution of the review process;

• Provided personalized support to authors, reviewers, and editors to deliver an exceptional customer experience (2 working days response time);
• Proactively proposed solutions to optimize processes and drive continuous improvement;
• Responsible for conducting rigorous quality checks to uphold the integrity of the peer review process.

Lausanne, Canton Vaud, Svizzera

Lausanne, Canton Vaud, Svizzera

Exchange Programme For Research Activities, American Literature (United States)

Master'S Degree, Applied Linguistics

Summer School, Italian Studies

Exchange Programme, Linguistics

Erasmus + Programme, Foreign Languages And Literatures, General

Bachelor'S Degree, Foreign Languages And Literatures, General