Anna Blaser Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

The key to successful, happy customers is to provide consistent experiences at every phase of engagement. Launch offers strategic guidance to small and mid-sized, product-oriented software companies for customer-focused operational planning and execution. Together with Launch, teams will set up and refine customer-focused operations that help products.

Greater St. Louis Area

• Provide management support for the professional services team: 4 developers, 2 project managers, 1 BA and 1 QA.
• Offer leadership and guidance to the team to enable timely delivery of projects, on budget and with a high level of customer satisfaction.
• Build and iterate Agile processes to shorten time to market and positively impact customer experiences.
• Make effective operational decisions based on data analysis, Agile principles, organizational DNA, and cost controls.
• Provide strategy and focus for Implementation Optimization project. Project is 50% complete. Results to date include: o Reducing project timelines for new customer onboarding from 10 months to 3 months.o Reducing the.
• Participate on management team and present departmental updates and strategic plans to board of directors.

• Leverage Agile principles to help the team set up to deliver projects on time and on budget.
• Incorporate and execute processes for iterative development, sprint planning, SCRUM, Retro and overall Agile workflow management.
• Support project management team at program level: project assignments, resource assignments, planning, forecasting, and serves as point of escalation.
• Develop, implement and iterate cross-departmental processes that drive project success, customer success and customer satisfaction.

Saint Louis, MO

• Led and coordinated projects to define and document the product MVP, “add-on” features and standard integrations.
• Led and coordinated a critical organizational pivot from an IT service provider to a SaaS platform solution.
• Provided management support and guidance to team of 1 product manager.
• Implemented and managed the product roadmap.
• Worked closely with development teams to execute against roadmap items using Agile principles.
• Delivered product demonstrations in the sales process and at trade shows.

Greater St. Louis Area

• Managed Agile processes including daily scrums, grooming sessions, feature demos and sprint/project retrospectives.
• Served as the main point of contact for the customer for projects.
• Worked with sales, BA’s, QA’s, Engineers and Management to ensure projects were delivered to specifications.
• Developed, delivered and communicated project plans, risks analyses and status updates.
• Followed strict resource management and change management practices.
• Served as a brand ambassador for Deck Commerce and encouraged customers to adopt best practices.

Greater St. Louis Area

• Client Relationship Management Across Implementation Lifecycle - Initiate contact and establish relationships with new clients in order to create the foundation for a seamless transition from point of sale throughout.
• Schedule and Resource Management - Discuss, define and coordinate implementation schedules. - Set expectations in terms of time required to accomplish technological and business objectives according to number of users.
• Metrics Management - Manage On-budget deployments as well as metrics aligned with departmental goals of Billable utilization, Profitability, and Customer satisfaction.
• Risk Management - Clearly define and articulate project risk items to clients in a way that is understood and are either remedied or assumed.
• Quality and Change Management - Configure systems according to functional specifications, including migration verification and reporting metrics, while managing to a defined scope of work and enacting change.
• Communications Management - Manage all activities around client implementation, including: facilitating scoping sessions, documenting functional specifications, leading project teams, managing customer expectations.

Greater St. Louis Area

• Communicated well with Sales, Data Conversion, and other departments within the Sendouts organization to ensure client success
• Supported sales in hand-off of new clients
• Set and managed client expectations
• Managed client relationships during the implementation process
• Performed project management and wrote documentation
• Provided training and knowledge on core products and solutions to new clients based on business intelligence collected throughout the implementation process

Greater St. Louis Area

• Performed in a fast paced environment by finding creative ways to locate, evaluate and place top of the line IT candidates with Fortune 500 clients
• Recruited and hired highly qualified IT consultants via detailed research and networking
• Reviewed national job boards such as Career Builder, Monster and Dice to find potential candidates and further develop Kelly Mitchell’s internal database and clientele
• Used Social Media tools such as LinkedIn, Facebook and Twitter to communicate with candidates and advertise job openings
• Demonstrated progressive thinking when analyzing job descriptions and resumes to better assess candidates’ qualifications to provide a wider spectrum of options for employment through Kelly Mitchell
• Conducted candidate interviews in-person, over the phone and via Skype

• Worked with department executives on accounts including Abbott, Pfizer and Amylin-Lilly
• Designed templates and layouts in Microsoft programs
• Developed monthly revenue capacity analyses for department General Manager and Business Manager
• Collaborated with executives and account staff to perfect new business proposals
• Attended weekly inter-office conference calls detailing the status of client work in progress
• Referenced journal articles and other data sources for client projects

• Composed gallery E-newsletter
• Handled public relations through face to face public and client contact
• Formulated marketing and advertising materials designed to increase daily gallery foot-traffic
• Advertised, coordinated and hosted gallery events
• Managed gallery appearance by rearranging existing art work and adding new art work to gallery displays

Bs, Business, Communication, Fine Art

Activities and Societies: Millikin University Volleyball Team, Student Athletic Advisory Council, Phi Kappa Phi Honor SocietyGraduated.

Education record