Anna C. Email and Phone Number

In my role at MongoDB, I lead cross-functional teams to manage and execute strategic programs that drive MongoDB's business goals and innovation. I collaborate closely with stakeholders across all levels, including C-suite, to ensure projects align with corporate strategies and deliver measurable results. My responsibilities include overseeing the development and implementation of project plans, optimizing processes, and maintaining agile methodologies to adapt to rapidly evolving business needs.

Launched a New Business: Successfully executed a multi-phase program that launched a new business within the New Ventures team, reaching six markets total.Go-to-Market Strategy: Created and executed the go-to-market strategy for the new business, driving user acquisition, engagement, retention, and quality control programs.Team Leadership: Managed a team responsible for the entire supply lifecycle, ensuring a 98% completion rate for all jobs since the launch of the new venture in March 2023.Operational Excellence: Implemented quality control programs to maintain high standards and meet business goals.Market Expansion: Spearheaded market expansion efforts, contributing to the successful launch and growth of the new business.

Led the comprehensive integration of 109 systems within a 60-day window, successfully achieving control of 97% of systems by the 30-day mark and 99% by the 60-day mark.Directed the complex migration of key systems including Google Workspace, Looker, Slack, and Snowflake, ensuring seamless data flow and operational continuity.Oversaw procurement efficiencies and cost savings, resulting in an annual savings forecast of ~$128k for Taskrabbit through the consolidation of contracts and vendor negotiations.Coordinated the efforts of cross-functional teams and stakeholders from both Taskrabbit and Dolly, fostering a collaborative environment and ensuring alignment with integration goals.Managed the transition of Braintree and other critical systems while addressing technical and bureaucratic challenges, ensuring uninterrupted service and operational efficiency.Facilitated data migration and system authentication processes, ensuring secure access and user authentication across integrated systems like Fivetran, Google Workspace, and Snowflake.Developed and executed strategic plans for system migrations, achieving significant milestones and ensuring adherence to the project timeline despite complex challenges.Collaborated closely with legal, tax, and compliance teams to integrate Dolly into Taskrabbit's insurance program and update state registrations, ensuring regulatory compliance.Led weekly integration status meetings and provided regular updates to senior management, ensuring transparency and stakeholder engagement throughout the integration process.

Responsible for executing a multi-phase program that streamlined +75 queues down to eight into succinct lines of business, across three continents (and eight languages) within the Customer Support org. Trained +300 global agents, streamlined resulting in 37% efficiency gains.Established Taskrabbit's first ever company wide "Incident Response Plan" policy. Managed a cross functional team from all levels of the business, and lead them in table top drills to refine the policy and prepare the team for an actual incident. Responsible for prioritising Risk, Trust, and Payments global programs in order to exceed financial goals including improving gross margin, and holding losses flat in a year with projected growth of +20%.

Manager on the Business Operations project management team; responsible for supporting product launches and projects across the company. Key liaison between Operations, Design, Product, Engineering, Marketing, Legal, and Data for internal change management rollouts, training and launch plans.Advocate for Operations in product development meetings and roadmap planning by supporting the key metrics and goals of the operations teams.Collaborates with members of the Executive Leadership team as a project manager for company-level priorities and organizational design initiatives.

Manager of a team of four, which provided researched, strategic direction to the Tasker Community across the US and Canada.Created the strategy for US customer acquistion expansion, and implemented the launch of 33 new metros country wide. Piloted and built business cases for new programs and product enhancements focused on encouraging retention among TaskRabbit users.Developed solutions for marketplace problems, through user research. Made recommendations based on qualitative and quantitative insights.

Responsible for sales, labor budget, and period performance of Bi-Rite Creamery.Managed both BOH and FOH, and was responsible for the professional development of management and staff.Oversaw production and ensures quality control for products.Managed the upkeep of maintenance of both equipment, and facilities.

Worked as the hiring manager for the front of house of Bi-Rite Divisadero (cashiers as well as Bi-Rite Creamery scoopers). Position holds responsibility for the labor budget, merchandising, promotion, and sales of the Bi-Rite Divisadero Creamery, as well as the professional development of all cashiers and scoopers. As well as running floor shifts, helping to maintain impeccable service to Bi-Rite’s guests and community.

Established and enhanced a community-based relationship with new and frequent customers at this local food institution. Promoted the store’s mission of creating community through food by running the day-to-day operations. Educating guests on the importance of our local food system and shared knowledge about our farmers, purveyors, and artisans.