Responsible for the Sales, Marketing and operational teams across this business.

Responsible for the sales administration team and the management of the orderbook (current value £16M). Deal with customer enquiries from initial RFQ through to delivery of the order, liaising with all departments to ensure customer satisfaction. Manage high value projects to ensure they stay to budget & time. Look after the website and social media sites. Managing the integration of Ferrabyrne sales team into Dellner following the merger in June 2022.

Ran the day-to-day operations, managing a diverse team. Implemented operating procedures and processes into the expanding business. Managed the HR function from recruitment to dismissal, including payroll. Set up the customer service team with regular reviews of the customer experience and changes that could be made. Ran the logistics for parcel distribution. Dealt with customer complaints.

A small company I set up to import boutique French wines into the UK.

Reported to the CEO, with primary responsibility for leading and managing the Operations function including events, finance, HR, operations, marketing and communications. I was directly responsible for the day-to-day running of the business including recruitment, as the organisation expanded rapidly, and managing the financial aspects of all projects undertaken by ESP Central Ltd, maintaining a good relationship with the key sponsors.• Created internal and external procedures and processes• Set up finance models to operate efficiently and to deal effectively with income from a number of sources• Developed a Project Management system to be used internally and to be viewed by external sponsors• Developed internal process system to keep on track of finances• Developed and implemented time sheets across the company• Involved in TUPE process of number of employees into ESP Central Ltd• Set up HR processes including holidays, sickness and contracts• Produced a communications strategy for the company• Developed templates to be used for all company documentation• Sourced marketing materials for events and conferences.

Following the launch of KTN, formed of 14 previous companies, I was responsible for the implementation of policies and processes, and regularly updating these when necessary. I managed the roll-out of the new company systems, and maintain an overview as it is developed to fit the needs of a growing company. I introduced and manage the new starter induction process, set up the HR team. I am the Legal Representative for all EU projects for KTN, having oversight on projects worth more than €1.5m in total. I compile the reports based on input from across KTN to accompany all claims to the KTN sponsors. I am responsible for ensuring the Health & Safety requirements of the company are maintained / implemented. I cultivate a close relationship with key company stakeholders. I keep an overview of the events team within the company, to ensure that over time the processes are streamlined and tools used are effective.

In addition to my role as Logistics Manager, I covered the role of Operations Manager. Some additional duties included:• Attended Management meetings and distributed information to team as necessary• Provided strategic data as required to the Executive team• Updated internal documents and processes to make them more effective

Managed all internal and external consultants ensuring every client is provided with the best consultant for their particular requirements.• Managed budgets and made cost savings: for example, saving over £8,000 Q4 2009 on travel• Managed a number of external stakeholders including travel agents, event organisers and IT providers• Managed diaries and commitments for consultants all over the world• Implemented new computer system to integrate all previous systems, to improve resource usage and costs

Provided support to the Sales Manager as well as chasing leads to try to convert these into sales opportunities. Was responsible for managing the day to day running of the Vodafone account.

Worked on the HBoS account supporting all HBoS employees booking onto courses. • Strengthened relationships between OnTrack International and HBoS• Part of the team that developed and implemented an LMS into HBoS• Managed the roll-out of various leadership and management course programmes• Organised the extensive Learning and Development Resource Library• Collated MI and formatted all support material