Anna Boyer Email & Phone Number

Washington, Dc, Us

Conducted weekly security operations for phishing alerts, security operations center (SOC), using Azure Sentinel. Publishing weekly or monthly phishing test in our company of 200+ employees using KnowBe4. Lead training on different types of security within the company. Performed audits of our software and ensured we stayed in regulation. Created virtual desktop environments for our engineering team to utilize. Created a working ticketing system using Jira Service Manager and maintained it. Also setup our confluence knowledge base, adding private files as well as user based files.

-Leading our IT Team and assisting with any questions the entry level technicians may have.-Keeping up to date with Office 365, Intune, Exchange and Azure. Ensuring that users, mailboxes and security are kept up to date. -Handing all aspects of Azure from creating Repos and Pipelines to Creating VMs, KeyVaults, and Resources.

Greensboro, North Carolina, United States

· Designed and implemented CI/CD pipelines for multiple projects.· Leveraged Azure DevOps CI/CD to automate the build, test, and deployment processes, resulting in a more efficient development workflow.· Ensured security compliance by integrating Azure KeyVaults to securely manage and store sensitive credentials and secrets.· Collaborated closely with development and operations teams to bridge the gap between development and deployment, fostering a culture of continuous integration and continuous delivery.· Scripted automation tasks in Shell and Python to automate routine operations, reducing manual intervention and human errors.· Participated in Agile/Scrum ceremonies, enhancing communication and project visibility.

Managed remote administration tasks for a diverse range of clients using ConnectWise, maintaining optimal system performance and uptime. Diagnosed and resolved technical issues by providing remote support, utilizing ConnectWise Control to troubleshoot and resolve software and hardware problems efficiently. Collaborated closely with clients to understand their IT needs, providing proactive solutions and recommendations to enhance their systems' reliability and security. Utilized ConnectWise Automate to automate routine tasks and streamline patch management, resulting in improved network stability and reduced vulnerability exposure.

Greensboro, Nc

Responded to customer inquiries and technical issues via phone, and email, utilizing deep product knowledge to provide accurate and timely resolutions. Conducted thorough diagnostics to identify the root causes of problems and provided step-by-step instructions to guide customers through troubleshooting processes. Collaborated with cross-functional teams, including engineering, to escalate and resolve complex technical issues, ensuring efficient issue resolution. Maintained detailed records of customer interactions, troubleshooting steps, and solutions in the company's CRM system, ensuring effective tracking and knowledge management. Participated in product training sessions to stay up-to-date with the latest features, updates, and enhancements, enabling me to provide comprehensive support.

Randleman, North Carolina

Concord, Nc

Albemarle, North Carolina

Bachelor'S Degree, Computer Science

Demand for skilled cloud professionals has increased dramatically in recent years. A career in cloud computing involves designing.

Associate'S Degree, Computer Programming, A (4.0)

Activities and Societies: Principals list (Spring 2018, Summer 2018, Fall 2018, Spring 2019, Fall 2019)

Associate Of Science (A.S.), Computer Science, A

Activities and Societies: Dean's List. Work Study Position.

Associate'S Degree, Graphic Design, A

Activities and Societies: Dean's List.