Anna Boyer Email and Phone Number
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Anna Boyer personal email
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I am Anna Boyer, an experienced IT professional with over a decade of expertise spanning software support, cloud operations, and cybersecurity. I thrive on continuous learning and growth, as demonstrated by my ongoing pursuit of a Master’s in Cybersecurity, which I anticipate earning in 2026. My dedication to staying at the forefront of technology is reflected in my certifications, including CompTIA A+, Network+, Security+, Cloud+, Project+, LPI Linux Essentials, Azure AZ400, and Azure AZ204.My skills encompass a wide range of tools and technologies, including Azure DevOps, CI/CD pipelines, Microsoft 365 Admin, Intune, scripting languages like Python and PowerShell, SIEM/SOAR systems, and agile development practices. I also specialize in securing and managing complex infrastructures, with hands-on experience in Azure Active Directory, firewalls, and cloud-based solutions.Currently, I lead Cybersecurity and Cloud Operations at Lilac Solutions, where I oversee security initiatives, train employees, conduct phishing simulations, and ensure regulatory compliance. My previous roles include Junior DevOps Engineer, Remote Administrator, and Product Support Specialist, all of which honed my skills in system optimization, automation, and customer support.Beyond my technical acumen, I am passionate about fostering collaboration and driving innovation to deliver impactful results. As I advance my career, I am excited to tackle complex challenges, enhance security frameworks, and continue contributing to a secure and scalable IT environment.
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Lead Of Cyber And Cloud SecurityLilac SolutionsWashington, Dc, Us
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Lead Of Cyber & Cloud SecurityLilac Solutions Aug 2024 - PresentConducted weekly security operations for phishing alerts, security operations center (SOC), using Azure Sentinel. Publishing weekly or monthly phishing test in our company of 200+ employees using KnowBe4. Lead training on different types of security within the company. Performed audits of our software and ensured we stayed in regulation. Created virtual desktop environments for our engineering team to utilize. Created a working ticketing system using Jira Service Manager and maintained it. Also setup our confluence knowledge base, adding private files as well as user based files. -
Lead Devops/Help DeskLilac Solutions, Inc. Nov 2023 - Present-Leading our IT Team and assisting with any questions the entry level technicians may have.-Keeping up to date with Office 365, Intune, Exchange and Azure. Ensuring that users, mailboxes and security are kept up to date. -Handing all aspects of Azure from creating Repos and Pipelines to Creating VMs, KeyVaults, and Resources.
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Jr DevopsNoregon Systems Jan 2022 - Nov 2023Greensboro, North Carolina, United States· Designed and implemented CI/CD pipelines for multiple projects.· Leveraged Azure DevOps CI/CD to automate the build, test, and deployment processes, resulting in a more efficient development workflow.· Ensured security compliance by integrating Azure KeyVaults to securely manage and store sensitive credentials and secrets.· Collaborated closely with development and operations teams to bridge the gap between development and deployment, fostering a culture of continuous integration and continuous delivery.· Scripted automation tasks in Shell and Python to automate routine operations, reducing manual intervention and human errors.· Participated in Agile/Scrum ceremonies, enhancing communication and project visibility. -
Remote AdministratorNoregon Systems Feb 2019 - Jan 2022Managed remote administration tasks for a diverse range of clients using ConnectWise, maintaining optimal system performance and uptime. Diagnosed and resolved technical issues by providing remote support, utilizing ConnectWise Control to troubleshoot and resolve software and hardware problems efficiently. Collaborated closely with clients to understand their IT needs, providing proactive solutions and recommendations to enhance their systems' reliability and security. Utilized ConnectWise Automate to automate routine tasks and streamline patch management, resulting in improved network stability and reduced vulnerability exposure.
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Product Support SpecialistNoregon Systems Feb 2016 - Feb 2019Greensboro, NcResponded to customer inquiries and technical issues via phone, and email, utilizing deep product knowledge to provide accurate and timely resolutions. Conducted thorough diagnostics to identify the root causes of problems and provided step-by-step instructions to guide customers through troubleshooting processes. Collaborated with cross-functional teams, including engineering, to escalate and resolve complex technical issues, ensuring efficient issue resolution. Maintained detailed records of customer interactions, troubleshooting steps, and solutions in the company's CRM system, ensuring effective tracking and knowledge management. Participated in product training sessions to stay up-to-date with the latest features, updates, and enhancements, enabling me to provide comprehensive support.
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It HelpdeskTherapeutic Alternatives Inc Sep 2015 - Feb 2016Randleman, North Carolina -
EasytechStaples Apr 2015 - Jul 2015Concord, Nc -
Work StudyStanly Community College Aug 2014 - May 2015Albemarle, North Carolina
Anna Boyer Skills
Anna Boyer Education Details
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Computer Science
Frequently Asked Questions about Anna Boyer
What company does Anna Boyer work for?
Anna Boyer works for Lilac Solutions
What is Anna Boyer's role at the current company?
Anna Boyer's current role is Lead of Cyber and Cloud Security.
What is Anna Boyer's email address?
Anna Boyer's email address is co****@****way.com
What is Anna Boyer's direct phone number?
Anna Boyer's direct phone number is (203)-878*****
What schools did Anna Boyer attend?
Anna Boyer attended Western Governors University, Guilford Technical Community College, Stanly Community College, Stanly Community College.
What are some of Anna Boyer's interests?
Anna Boyer has interest in Social Services, Children, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Anna Boyer known for?
Anna Boyer has skills like Customer Service, Microsoft Office, Technical Support, Microsoft Word, Windows, Computer Technology, Training, Computer Repair, Social Networking, Powerpoint, Leadership, Teamwork.
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Anna Boyer
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Anna Boyer
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