Anna Mitchell, Pmp Email & Phone Number

Glen Allen, Virginia, United States

Employee of the Quarter - Q1 2024● Work with business, technical and vendor partners to ensure successful delivery of corporate initiatives● Identify business value data elements to include into enterprise data solutions● Drive a prioritized backlog for ETL development in an agile manger, derived from many stakeholders & priorities● Participate in Agile Data Train and Portfolio workstream coordination, through collaboration on development tasks & corporate initiatives, communicating status updates, and leadership across planning deliverables

Glen Allen, Virginia, United States

● Highly motivated leader focused on operational growth and responsible for setting strategic goals and success plans● Led Project Managers and Analysts, as their direct manager, focused on software enhancements, robotics process automation (RPA saved 8 annual headcount), data reporting and analysis, and smart working● Utilized data analysis and statistical tools to identify bottlenecks; one project resulted in a +12% customer self-service● Effectively communicated within Senior Management focused on collaboration and teamwork within business units● Implemented a Kaizen-based continuous improvement program, engaging the entire company to increase process efficiency● Established team approach for the full life cycle of project management ensuring performance targets are met, or exceeded● Certified in Process Flowcharts and Process Mapping, Udemy – the BA Guide, Beginner Dec ’21 & Advanced Jan ‘22

Employee of the Year - 2020Employee of the Quarter - Q4 ‘19 & Q4 ‘20Employee of the Month - August 2019● Oversaw all aspects of an AI anti-fraud partnership from research to production release; 4x ROI yr. 1, 7x ROI yr. 2● Led a reorganization of 270 employees, across 24 departments; increased net promotor score and reduced processing time● Released an online customer portal replacing 45% of agent interactions on claim intake and 20% of customer communications ● Served as B2B representative managing the implementation of 6 software integrations (reduced processing time and cost per transaction) + the adoption of a digital payment tool (reduced payment fees and automated transactions) ● Collaborated across all IT functions, product development teams, and SMEs in an agile environment to plan, execute, test, implement, and train software enhancements saving employee time and effort, business expenses, and customer effort● Assisted in the development and implementation of standardized project management processes, resulting in improved project outcomes across the organization● Experienced in compiling, preparing & delivering executive level presentations● Proficient in: Jira, Quickbase, and Microsoft Office (specifically Project, Excel, and PowerPoint) ● Expert in methodologies used: Kaizen, Agile and Waterfall

● Planned and forecasted business results, analyzed on-going operations and strategic initiatives, and evaluated those efforts against planned and best-in-class performance measures● Managed and maintained the company 5-year budget and planned towards driving our business to profitability ● Understood and defined business models, key performance indicators (KPIs), and monthly business reporting● Developed presentations and solutions, and completed ad hoc analysis on financial metrics, for senior leadership● Assisted with the development and implementation of long-term strategic business plans

● Participated in one-year development program (KEEP) to become a well-rounded, business minded employee; Including the opportunity to research and implement RPA into our Billing department (yielded yr. 1 savings of $55k)● Implemented department-wide incentives program with an annual $120k budget (yielded +10% answer rate)● Developed metrics and reports, tracked trends, forecasted, and managed performance data● Created and maintained daily reporting tools in SQL, MicroStrategy and Microsoft Excel for Management which effectively tracked business and agent performance ● Served on the Senior Claims Leadership team by providing project and analysis updates weekly

Claims Adjuster 1Property DamageMay ‘15 - Oct ‘15Claims Adjuster 2Complex LiabilityOct ‘15 - Sep ‘16Claims Adjuster 3Bodily InjurySep ‘16 - Mar ‘17● Coordinated the resolution of single vehicle and multi-vehicle automobile claims individually and, on a team● Communicated with customers to establish claims expectations and manage coverage, liability, and vehicle repairs● Promoted within first five months; promoted again 9 months later to negotiate bodily injury claims ● Budgeted and managed $22k for the claims department social events budget● Obtained and maintaining a Delaware Department of Insurance license

Newport News

Selected for 1-year contract with the University based on experience as a student campus leader and professional skills. Manage and coordinate orientation programs with 300+ participants, to include hiring staff, presenting to and training student leaders, managing logistics, and facilitating registration. Develop creative and innovative engagement and service plans to make a positive difference in the lives of students. Work with a 14 member team to complete campus initiatives and organize large-scale events for 5,000+ students. Collaborate with academic success, athletics, career planning, and residence life to implement developmental programs. Exercise independent decision making on use of department funds and present proposals for major expenditures. Ensure student success and growth through 1 on 1 meetings, intentional programming, and developmental sanctions. Assess student’s experiences, discuss goals, and help them improve proactive decision making skills.

Promoted and received five consecutive top performance raises for dedication and willingness to be flexible. Carried out all functions necessary in providing exceptional customer service, processing customer orders, and promoting/suggesting products and services to customers.

Utilized QuickBooks to conduct payroll, file audit forms, and file extension forms; while also scanning tax returns, working on bank reconciliations, and serving as an assistant to the owner.