Long-Range-Plan (LRP) Strategies for People and Culture: • Spearheaded and collaborated with cross-functional teams in Talent Acquisition, Human Resources, Communications, Leadership, and Supporting functions to define and drive organizational strategies for talent attraction, development, and retention.• Developed a visionary blueprint and facilitated the implementation of employee engagement programs from the pre-start phase to the 6-month milestone for the Sales, Sales Operations, and Shared Services groups. This resulted in a 20% increase in retention and a reduction of Ramp-Up readiness from 18 months to 6. • Innovated and implemented a comprehensive talent optimization strategy, encompassing Individual Contributor roles and all levels of People Leaders (Executive/Senior, Middle Management, and Future/Aspiring High Potential) to foster a high-performing and growth-oriented culture.Business Transformation | Continuous Improvement: • Orchestrated the design and implementation of operational efficiencies within the employee experience, revolutionizing processes such as standardization with the hiring forecast reporting, tech/equipment provisioning, and improving the employee experience/engagement and fostering unified relationship synergies across more than 10 cross-functional teams. • Demonstrated keen analysis capabilities by identifying and addressing operational inefficiencies within the sales and sales operations groups through rigorous root cause analysis. Developed and proposed strategic solutions tailored to each group's unique challenges and goals.

• Led and managed the Grow at XPO global, talent program designed for salaried, and hourly employees that included targeted skills training, mentorship, and a clear path for growth. Responsible for the program’s change management by redefining the vision and strategy, created standardized processes in the programming mechanics, elevated program awareness, strengthened collaborative relationships across matrices, improved employee engagement and expanded the program target reach from 20 pilot locations to 171 locations, touching 12,000+ employees and yielded 900+ sign-ups. • Managed the enterprise Academic and Professional Partnership Program for all employees. Redesigned the program strategy, created a targeted marketing campaign resulting in a 90% increase of engagement across 12 Partnerships. • Key driver of various Continuous Improvement/Continuity initiatives including Business process improvements for the Talent and Development Leader in identifying and solving operational inefficiencies within the organization; Ideation, Program and Process Infrastructure for the DEI and Global HR Operations groups and Business Continuity transition initiatives for the company Spin-Off scheduled for Q3 2021.

• Owner and Manager of an internal, mobile application designed specifically for the top tier strategic sales organization. Responsible for the full cycle development from ideation through deployment to 800+ users; managed a matrixed team of 50+ which included Developers, UX, UI, Engineering, Security, Branding, Marketing and nine Business SMEs; identified and solved system inefficiencies within the global network; influenced the content design and messaging and accelerated the strategy for the Products and Services portfolio.• Managed various Sales Enablement programs such as the Global Products and Service Portfolio which included defining value differentiators, customer profiles, competitive landscape, and business tools and processes for all nine of our business unit groups; co-created marketing assets for internal and external use and formulated the initial framework for the Salesforce business process standardization.

• Designer and Owner of the Executive New Hire Onboarding Program for the top tier Sales groups in the organization. Responsible for the ideation, design, development, and execution of the 1st grassroots program for the company in which 150+ top tier sales employees and Executives successfully completed the program; created standardized processes of the Employee roadmap from the acceptance stage through 120 days of employment; influenced the program adoption and inspired the strategic focus in developing a company-wide standard onboarding program.

• Designer and Owner of the New Hire Onboarding program and Business Product Training for internal and external partners which included 150 internal associates within Direct Distribution, 3 Sales Centers with an average of 800 sales agents, and 2 Third Party Administrators with 300 associates.• Managed and facilitated over 35 programs and initiatives spanning across teams in Operations, Product, Sales, Innovation, Marketing, Strategy, HR and Corporate and included: Customer Engagement and Centric initiatives to enhance and improve Engagement, Direct to Consumer Journeys; Process Standardization and Operational Efficiencies and Continuous Improvement.

• Designer and Owner of three strategic, progressive development programs: New Hire Onboarding, Case Management and Underwriting. Responsible for establishing and implementing programs and processes for the newly formed, Retail division as a result of the company’s relocation and workforce reduction; trained over 200 employees; supported and managed the ongoing development of 380 employees.• Awarded the MetLife Innovation Leadership and Partnership (ILP) Excellence Award in 2014.

• Owner, Manager and Lead Trainer of the Client development programs for GMAC/Ally Operations, Citibank Mortgage Loan Processors, JPMC Loss Mitigation Analysts and Nationstar Operations Training. Responsible for learning the Client’s current program landscape and processes within 4 weeks of start-up activities and gained Client certification; redesigned the program strategy, formulated KPIs and enhanced the employee experience. • Lead Consultant and Strategist for Continuous Improvement initiatives for Bank of America, USAA, 1st Alliance, SunTrust, Chase, Morgan Stanley, and the homegrown Loan Processing and Underwriting Academy Programs.

• Nominated to lead and manage the design and delivery of the Federal Housing Administration (FHA) training program for all 50 employees within the processing department. • Processed over 2700 home loan applications with 100% quality rating. • Awarded 4 Blue Ribbon Awards for Service and Performance in 2007.