Anna Hayes Email & Phone Number

Sandown, Nh, Us

Stratham, New Hampshire, United States

Haverhill, Massachusetts, United States

● Promoted to the Retail Fulfillment Department overseeing the Retail Booking, Purchasing, andInstallation of contracted residential Window and Door sales.● Mapped, developed, and restructured the Retail Fulfilment Department for increasedproductivity, efficiency and customer satisfaction.● On-Boarded 7 new Sub-Contractors, and managed full lifecycle recruiting to increase department capacity, and improve overall team culture.● Increased organizational visibility to Retail Fulfillment metrics by implementing renewedcommunication strategies.

Haverhill, Massachusetts, United States

● Promoted into a newly created People Manager role overseeing the HR and Admin departmentswith two direct reports.● Researched, negotiated, and implemented a new digital training program for the organization.● Developed and Implemented an updated employee handbook, including addendums for Healthand Safety Protocols and Work from Home Policies to address learnings from recent events.● Assisted in and led action planning around communication, policy writing, PPE requirements,and vendor services during CoVid-19

Haverhill, Ma

● Developed and implemented the candidate attraction and recruitment program from scratchafter being hired into a newly created recruiting position.● Developed partnerships with key organizational stakeholders to increase buy-in and adoption ofnew hiring and development programs.● Assisted in and led the progressive development process and facilitated the corrective action andtermination process for the organization● Researched, negotiated, and implemented a new HRIS system which required companywidetraining on a new timeclock system, a new time-off system, and a new ATS.

Boston

• Promoted to the role of Talent Acquisition/Consumer Experience ASM for the Converse World Head Quarters retail store.• Participated in and lead Grand Opening training for the new store team both in classroom and on-site.• Coached and developed a multi-level leadership and associate team focused on Operational Excellence, Premium Consumer Experience, and Creative Design.• Regularly partnered with Corporate partners both in person and through e-mail to ensure feedback and business needs are received in a timely and professional manner.• Developed associates and leadership members for growth into corporate positions, stretch assignments, and corporate partnership

Williamsburg, Va

• Lead a team of 15-20 to drive year over year sales growth in a capacity and space challenged factory outlet environment.• Developed a DOR driven leadership team focusing on operational excellence, product and visual standards, and high level consumer experience.• Met LP shrink goal with a -.2% and maintained a 95% Loss Prevention Audit score.• Attended peer leadership meetings in California and Orlando for group training around Loss Prevention, Employee Relations, Operations Performance Review (OPR), and Coaches Plus. • Presented to a peer and field leadership group and led a small group training around driving consumer experience after being recognized as an early adapter for our consumer feedback survey program.• Regularly participated in leadership interview panels to help stores within my district make hiring decisions for store Leads, and Department Managers

Williamsburg

•Coached and developed a service priority staff of 15 to 25 associates, including 4 members of management• Maintained a -.75% shrink goal and finished 2012 at $1.55MM, up 13% year over year• Participated in corporate meetings, functions, and training programs which included business strategy, coaching, prioritization skills, and multilevel communication strategies, • Managed a monthly and yearly P&L to ensure profit goals are met, becoming the first store manager to make a profit in location since inception in 2008.

• Hired as an Assistant Manager and promoted within 3 months to the highest volume outlet in the district at $1.75 mil • Staffed, coached, and developed a 4 member management team, and a 10 to 20 member sales team• Maintained the lowest shrink percent in the district at -.60%, and held the district DOR for LP training• Participated in a Bi-Yearly regional meeting which included sales, staffing, and merchandising training