Anna Mollett Email & Phone Number

Missoula, Mt, Us

United States

∙ Manage all daily operations for a 160,000 square foot facility∙ Oversee on average of 50 student staff employees∙ Responsible for all hiring, training, evaluating, and firing of student staff∙ Curate monthly in-service for all student staff including health and safety updates, covid updates, staffing, and team building∙ Created the employee recognition program to help create a kind and fun work environment∙ Planned and created all student manager meetings, tasks, and trainings for each semester∙ Involved in monitoring all inventory for the Pro Shop including swag gear, food and drink items, and memberships∙ Providing excellent customer service to all students, community members, and guest while sending out surveys to help increase the customer voice∙ Organize all student interview as well as being the head of the hire committee∙ Lead for all staffing for the customer service and facility staff for all operating hours and special events∙ Performing hourly rounds, enforcing all policies and procedures, implementing hourly cleaning task lists∙ Instructed lifeguard courses and CPR/AED/FA courses through the American Red Cross

• Assist in the onboarding of new clients and properties• Responsible for the maintenance of each property, as well as creating all work orders• Manage all guest communication on all platforms• Perform monthly inspections of all properties, report to owners• Responsible for creating cleaning schedule and rental schedule• Creator of monthly reports for all owners and inventory systems for properties• Help manage and create content for all social media pages• Aide in the process of interior design for all short-term rentals

Highland Heights Ky, United States

• Manage the daily operation of the 169,000 square foot facility• Manage 7-12 student staff employees including delegation of cleaning task and policy enforcement• Manage risk through performing hourly facility rounds to reinforce policy and monitor facility conditions by completing maintenance reports• Serve as the first responder to all emergencies, help implement emergency action plan• Oversee the reconciliation of the membership sales desk and the daily sale of guest passes• Collaborated with professional staff to help assist all staff training's• Provide an excellent customer service experience by responding to patron needs and suggestions, leading tours, and serving as event manager for reservations• Coordinate and organize the setup of over 850 special events annually

Highland Heights, Ky

• Managed daily operations of Aquatic Facility – 13-foot diving well, 8 lane lap pool well, 30-person whirl pool, and a recreation pool• Responsible for overseeing a staff of 16 guards, the maintenance of the pool and locker rooms, and implementation of policy• Served as the first responder to all emergency situations, providing care, and excellent customer service to all patrons• Accountable for water chemistry, power washing the deck and walls, vacuuming and deep cleaning pool, and all organization of pool items

Fort Mitchell, Ky

• Making professional phone calls to all customers, agents, and representatives regarding sale of properties, leads on properties, and confirmation of information• Facilitate communication between multiple representatives located at different branches in the Northern Kentucky area• Skilled in using showingtime.com and Cisco to delegate all business activities• Responsible for coordination distribution of all interdepartmental mail, memos, and miscellaneous communication

Ashland Ohio

• Lead and facilitated staff of a 108,000 Square foot facility and Guard staff of a 351,319 Gallon pool• Head swim instructor in leading 25-30 Private and semi-private swim lesson clients• Responsible for the training new instructor staff and organization of 6 weeks of group swim lessons • Monitored summer camp activities and ensured that counselors have all materials necessary for each camp day, was the lead for record management for each week of camp• Work with lead camp counselor on preparing materials for weekly award ceremonies• Instructed lifeguard courses and CPR/AED/FA courses through the American Red Cross• Planned and carried out in-services for lifeguards as well as the Implementation of a weekly 300 swim• Processed registration forms and maintained records for all Learn to Swim participants• Assisted recruiting efforts in freshman orientation for the Campus Recreation both on and off campus• Organizes logistics for group interviews • Helped organize and create monthly staff event (staff appreciation, fiscal $200)• Schedule lifeguards for regular shifts, as well as extended hours for rentals, birthday parties, and other reservation• With assistance from the Assistant Director, Aquatics & Student Development: o Drain, fill, and balance whirlpool every other week.o Change filter baskets weekly. o Backwash as needed.o Additional maintenance procedures as needed