Anna Moyer Email & Phone Number

Boca Raton, Fl, Us

Windsor, Connecticut, Us

Highly skilled Senior Customer Support Engineer provides support in SS&C | Blue Prism Automation. Proficient in automation design, troubleshooting, diagnosing, and resolving technical issues related to Blue Prism software. Strong problem-solving abilities, exceptional communication skills, and a track record of building positive relationships with customers. Dedicated to delivering prompt and effective solutions to meet customer needs and exceed expectations

I bring extensive experience and in-depth knowledge of the residential real estate and property investment market in Austin and its surrounding areas, including Round Rock, Cedar Park, Westlake, Lakeway, and Leander. Having started my journey in Austin back in 1997, working in world-class enterprise technical support for renowned companies like IBM, I developed a passion for helping clients fulfill their dreams. As a Realtor, I adhere to the highest standards of ethics and professionalism.Clients frequently describe me as patient, knowledgeable, and an exceptional negotiator. With fluency in both English and Russian, I excel in assisting families with various relocation needs, whether they are international, interstate, or local moves. Since becoming a licensed real estate agent in 2007, I have successfully guided numerous families in finding their ideal homes in the beautiful city of Austin.As a proud mother of two daughters pursuing higher education, I have gained invaluable insight into the area’s diverse school districts, their programs, and their ratings.Outside of real estate, I find fulfillment in practicing yoga, exploring nature through hiking, indulging in travel experiences, and cherishing quality time spent with my friends.

• Provide world-class software support to Saba People Cloud system administrators across the globe• Work with cutting edge cloud technology accessing, testing, troubleshooting enterprise production and development environments• Work with SCORM, Java/J2EE applications • Certified Saba Cloud Professional System Administrator • Certified Saba Cloud Professional Learning Administrator ((LMS Administrator))

Waterloo, On, Ca

OPENTEXT, Austin, TXTechnical Analyst (July 2007- July 2015)• Recognized by management and assigned special roles which resulted in successful work with strategic enterprise customers by performing technical service delivery and technical account management roles.• Worked in close collaboration with R&D (Research and Development) and sales teams to deliver new functionality to OpenText customers.• Defined functional and technical specifications with customers and secured delivery of new functionality through full project lifecycle.• Provided Level 3 worldwide technical support and expertise to enterprise customers while working across business units to ensure that customer satisfaction was met in every form.• Supported WEM (Web Experience Management) solutions within complex customer environments and suggested techniques and tools for application development while meeting company’s SLA.• Used in depth knowledge of VCM (Vignette Content Management) with Autonomy search engine and WEM with Dynamic Portal or Site Modules with Apache Solr search engine.• Installed and configured environments with a variety of databases, App Servers, search engines to reproduce and report defects to the engineering department.• Wrote JIRA reports for the engineering department. Published technical articles with solutions to OpenText Knowledgebase website for public use.• Tested product APIs. Verified development solutions and troubleshot deployment of EAR and WAR files to various App Servers.• Troubleshot SSL, network and performance issues meeting customer’s enterprise level expectation.

Armonk, New York, Ny, Us

IBM, Austin, TXSupport Software Engineer (February 2000-2007)• Provided Level 2 support to major Enterprise customers on Lotus Notes Application Development, Lotus Notes Database and WebSphere Application Server.• Worked on number of projects such as developing an Introduction course for new members of the team, introducing European customer base to IBM style technical support.• Provided technical support with high customer satisfaction rating, while collaborating with Lotus Development team and Lotus Sales Managers on a daily basis.• Wrote Problem Reports and Technotes which was published on public IBM Support Site.• Quickly developed and improved skills by taking Lotus Notes Certifications (IBM Certified Application Developer, Lotus Notes and Domino Server, Principal CLP) and college programming classes. Worked with Lotus source code, Java, JavaScript, HTML, LotusScript and formula language.• Understood and supported the mission and vision of the team, actively supported changing business needs.• Efficiently contributed to a high performance team and received a number of performance awards.

Engineering

Computer Science