Anna Mujica Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Analyzes current software screens, loan reports, processes, issues and queries in order to design solutions and create design documents that lay out the problem, solution, detailed specification, and all other aspects of the fix or enhancement.Collects, analyzes, interprets, and evaluates reported systems issues.Researches guidelines and meets with key stakeholders, including executive leadership, configuration, and software, to review designs and discuss needs.Effectively communicates design needs and requests across multiple stakeholders at all levels and communicates solutions to development team(s).Creates high functioning specifications that are clear, concise, and convert complex information into a simple and readable format. Utilizes the company task management system (Asana) to self manage a pipeline of tasks to ensure various critical deadlines are met, following up with other business partners as needed to ensure timely execution.Delegates tasks to Subject Matter Experts with clearly defined responsibility.Organizes follow up meetings and demos with the development team(s) and stakeholders as work is in progress or ready for stakeholder approval.

San Diego, California, United States

Collaborated with business leaders and Robotics Process Automation (RPA) technology team to identify, design and execute automated solutions to increase productivity, accelerate operations and lower costs.Facilitated meetings with stakeholders and engineering team, record meeting minutes and takeaway objectives, delegating tasks to proper parties via Asana.Leveraged production-side knowledge to draft high-level technical specifications, process charts, requirement maps and test case scenarios to facilitate high performing automations and seamless integration into existing processes.Partnered with RPA Solutions Architect to draft project plans, identify automation fail points, business exceptions and error handling.Generated reports to identify and provide sample documents and data for UiPath classification and extraction model training. Analyzed extracted data for validation and need for additional model training.

Greater San Diego

Worked directly with Regional Operations Manager, Underwriting Manager and VP Market Leaders to identify opportunities to improve operations and effectively establish relevant objectives and performance standards.Oversaw team of Transaction Assistants, acted as a subject matter expert, monitored queue for load balancing and timely completion of work within expected timeframes.Provided coaching and ongoing training for a division of retail mortgage operations team members across multiple branch locations.Monitored, prioritized and resolved escalations related to loan level matters, appraisal rushes, workflow, internal and third-party system permissions/access, rush closing disclosures and closing documents.Generated daily, weekly and monthly reports for distribution to applicable team members regarding active pipelines, loans in closing and funding queue, locks and fundings.Working knowledge of Conventional, FHA, VA and USDA lending products and underwriting guidelines.

Greater San Diego Area

Acted as a resource to new branch hires for system and workflow questions as it pertained to the company's proprietary LOS, Octane.Reviewed complete file for accurate loan structure and high-quality applications and submissions.Ordered third party documentation (title work, appraisal, tax transcripts, insurance, verifications of employment, income, rent and mortgage, credit supplements, fraud report, flood certifications, etc.)Trained team of 6 Transaction Assistants on company procedures and expectations, handled escalations as it related to the role.

Knoxville, Tennessee

Set up new files to maintain timely and accurate execution of processing and underwriting of mortgage loan files for a retail mortgage branch.Review of borrower documents for accuracy before submitting to the underwriting department for approval.Communicated effectively and often with borrowers, loan officers, title agents and realtors regarding transaction status and requirements.

Knoxville, Tn

Front desk duties such as greeting clients, scheduling appointments, inbound/outbound calls, filing/copying/faxing, maintaining post-closing spreadsheet and CRM for tracking and follow-up with clients.Filed and submitted invoices for expense reporting to Expensify.Responsible for keeping a clean and organized office appearance for visitors and employees, ordered and stocked inventory and maintained all common employee areas.Created print marketing materials using Total Expert.

Knoxville, Tennessee

Customer service for internal and external clients by using in-depth knowledge of the company’s cloud-based proprietary software for student athlete pre-participation and eligibility.Provided assistance via inbound/outbound calls and emails regarding the user interface, provided walkthroughs and updated user account information on the software’s back-end.Tracked all communication via tickets on the help desk site and analyzed issue trends to recommend system enhancements and identify system bugs to be reported to the development team.Reconciled data across multiple csv files to ensure the database contained accurate and up-to-date information.

Delray Beach, Fl

Administrative and clerical tasks for a major environmental/geotechnical engineering firm in South Florida. Departmental tasks specializing in construction materials testing. Within 3 months, developed a user manual for internal software and office processes to assist field technicians and admin staff in our other offices understand how to enter field data, generate/export, sign and seal reports for distribution.Liaised with City, Town and County building departments, project engineers, site project managers and clients. Maintained records of field equipment calibration and upcoming maintenance dates. Worked with the geotechnical engineering department to type up daily soil and boring logs and bearing capacity reports.Assisted engineers with typing of correspondence and tracking of work completed within the scope of work and timeline per contract agreements, including notations on site plans.

Bachelor Of Science - Bs, Environmental Sciences/Earth Systems

Ecampus student focusing on earth systems science including biology, ecology, chemistry, the environment, energy and natural resources.

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities