Anna Muro Email & Phone Number

WorkTank Solutions is a small business solutions firm that focuses on organization, optimization, development and growth. Small business time and resources can be limited and impact priorities, which unfortunately, can impact the growth & success of any business. Our goal is to reinforce small businesses by providing "behind-the-scenes" support to have things running better than usual with simple, low-cost solutions.

As a strategic partner with various organizational leaders, identified and assessed critical organizational performance gaps; created and delivered talent development solutions which ensured leaders, managers, and staff met business objectives.-Improved and facilitated a six-month career development program for front-line staff based on adult learning theory which created clear career paths, outlined training and development strategies, including coaching and mentoring, and which resulted in 50% receiving new positions within the organization. -Collaborated with managers in the finance department to create, pilot and implement a virtually based new manager finance program that improved participants’ knowledge of financial processes by 40%.-Developed and managed a robust, annual internship program which attracted and retained exceptional talent for the organization resulting in 15 interns hired per year.-Redesigned management training programs using the ADDIE model by blending distance-learning technology with classroom learning, decreasing in-person class time and travel expenses by 50%. Incorporated social media strategies and systems.

Provided administrative and project management support for the office the President and CEO. Planned and executed various organization-wide events. Temporary assignment developed into permanent position within first year.-Core team member which planned and executed all details of the annual Leadership Conference for 1,000 leaders throughout the organization – solicited speakers, coordinated logistics, developed participant materials, coordinated presentations, organized volunteers.-Partnered with the Chief of Staff to assess and redesign the 2-year Fellowship program using Lean methodology saving the organization $150,000 annually.-Used Lean methodology to assess current customer service model for the President and CEO’s customer service team. Designed and implemented a standardized process which improved customer response, resolution and satisfaction.-Responsible for reconciling expenses for the President & CEO, multiple project managers and Lean consultants. Cross functionally coordinated vendor invoicing payments to ensure delivery of payment on time as well as tracking vendor payments for the department. Analyzed and implemented new expense reimbursement process resulting in a 25% increase in meeting compliance standards

Ma, Organizational Psychology

Courses: Conflict Managament Group Facilitation Executive Coaching Communication Design Creating Collaborative Teams Critical Inquiry.

Ba, Psychology