Member Services Representative
- Interact with members, assist them with questions and/or concerns, and assist them with tanning or other Black Card amenities to create a positive member experience - Assist members with billing issues, signing up for memberships, upgrading memberships, transferring memberships, canceling memberships, and freezing memberships to make these processes quick and easy - Conduct tours of the gym with new or interested members to sustain member satisfaction -Ensure members are following gym policies in order to guarantee a safe and comfortable environment for all members - Train new team members and maintain a harmonious work environment with all team members - Clean gym equipment, locker-rooms, Black Card amenities, and floors to uphold a sanitary and pristine environment