Annand Virk Email & Phone Number

Montreal, Quebec, Canada

Helping digital workers enable workflows that save them the time they need to focus on their projects. Assisting in the development of our knowledge base to augment self-service options and working with developers and product teams to further improve/deepen our integrations by sourcing customer feedback. Bringing personality to a support environment, leading 1:1 interactions with our customers, providing tailored support and personalized demos suited to their needs.

Montreal, Quebec

Owned escalations and provided exemplary support service to Apple’s returning customers. Conducted repairs on a variety of Apple devices with efficiency. Assisted in the onboarding of new teammates and rollout of store-level pilot projects. Drove results in productivity and customer service. Shifted to and excelled at a remote support model during the pandemic. Achieved consistently high quarterly NPS results.

Montreal, Canada Area

Created content around the video games industry that ranged from marathoning games for viewer entertainment via live-streaming platforms, video essays, editorial content and interviews.

Montreal, Canada Area

Developed and executed plans for social media accounts managed by the firm. Worked within government established advertising guidelines to produce high-quality social media content, optimized them for audience engagement. Brands I worked with saw a massive increase in their audience growth and engagement within the first month.Managed the social media accounts for a community project and pop-up village called BUNKR. The village was open for two months and attracted thousands of visitors.

Montreal, Quebec

Provided a range of technical support for Apple products to small business and households in the Greater Montreal Area and surrounding regions.Offered training and consultation sessions to keep clients up-to-date with their technology and keep their businesses running optimally.

Montreal, Quebec, Canada

Took charge of escalations and provided exemplary support service to Apple’s returning customers. Conducted repairs on a variety of Apple devices with efficiency. Assisted in the on-boarding of new teammates and rollout of store level pilot projects.

Pointe-Claire, Quebec

Repaired customer relationships, managed work systems (point of sales systems, servers, etc.) and trained customers on our products in both individual and group settings.

Pointe-Claire, Quebec

On-boarded new clients and provided them with premium customer service Apple is known for. Lead workshops on various Apple related subjects/products to prospective clients, hosted personal shopping sessions, and assisted in overnight maintenance of Apple’s high visual standards.

Dollard-Des-Ormeaux, Quebec

Second key to small, but well established video game store. Took charge of merchandise orders, visual display merchandising, customer service and cash deposits.

Data Science & Ai

Dec Creative Arts, Literature And Languages, Cinema, Video And Communications