Anna Neophytou Email & Phone Number

Larnaca, Cyprus

Ensuring efficiency, effectiveness and quality of sales operations. Contributing to the company's growth by advising on process enhancements, training needs and identifying opportunities for future business expansion.

Larnaca, Cyprus

Case lead and focal point of contact - People management and crisis intervention - Long-term prevention work for vulnerable groups (mental health, substance abuse, social inclusion).

Led a multi professional team of individuals and member state experts - Developed methodologies and tools for EASO support in the field of reception - Supported in capacity-building initiatives (trainings, tools) - Acted as a liaison with focal points to facilitate efficient and effective implementation of support measures.

Cyprus

Managed information flow for students & stakeholders as main contact hub of the organization.Increased customer lifetime value by ensuring a seamless educational experience.Nurtured qualified leads and converted existing sign ups to paying customers.Resolved service & product issues by handling customer complaints and expediting necessary adjustments.Conducted product explanations and onboarding.Managed hundreds of inquiries daily - prioritized workload and coordinated the support team.

Dubai, United Arab Emirates

Completed proofreading of high priority training programs within tight deadlines.Ensured final document drafts were free of grammatical, structural, formatting and typographical errors.Determined when material was ready for use by the company's qualified trainers.

Larnaca, Cyprus

Dealt with a heavy, high pressure workload of 250+ individual cases at any one time.Supported people and groups within youth offending, domestic violence, family support, social inclusion, crisis intervention and counseling.Maintained professional relationships with government and non-governmental organizations, district courts and other practitioners.

Larnaka International Airport, Cyprus

First line information staff for travelling public in a super fast work environment.Part of the central contact team for all airport tenants, maintaining strong professional relationships.Coordinated all customer email inquiries (English and Greek), determining the correct path for issue resolution.Ensured the best service experience to travelling public through supervision of daily airport terminal operations and liaison with internal sources and government authorities.

Preston, Uk

Provided supervision and counselling to young people on court community orders.Represented the organization and young people in court proceedings and liaised with governmental and non governmental organizations regarding the welfare of the adolescents.

Preston, Uk

Provided day to day support for adults with mild to acute learning disabilities.Conducted administration work, completed individual plans, care programmes and risk assessments.

Master Of Arts (Ma), Social Work

Bachelor Of Arts (Ba), Sociology

Languages