𝗜𝗻𝘀𝗽𝗶𝗿𝗲𝗱 𝗯𝘆 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 For more than 20 years, I’ve been dedicated to human-centered digital experiences that enable connection, community and commercial success. I have helped digital agencies, consultancies, and startups understand the power of customer centricity as a brand differentiator that drives value creation and sustainable growth. Working at the intersection of UX/CX and digital business innovation, my mission is to extend the human touch into the virtual world. I am a TEDx, keynote and events speaker, workshop facilitator, guest lecturer, startup mentor and awards judge. I was a co-author of the international best-seller Customer Experience 3 with a ground-breaking chapter on customer experience for platform businesses. Engati has named me a Global CX Influencer to follow for 2022.Communities are essential to how we live, work, interact, co-create and collaborate together. I am proud to be a founding member of the Women in CX community and Head of Community Experience at TheNTWK, the online community for digital business innovators.𝗙𝘂𝗻 𝗙𝗮𝗰𝘁In 2019 I gave a TEDx talk called 𝘓𝘪𝘷𝘪𝘯𝘨 𝘈𝘣𝘳𝘰𝘢𝘥 𝘛𝘦𝘢𝘤𝘩𝘦𝘴 𝘜𝘴 𝘵𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘊𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯𝘴, celebrating lessons learned about the nature of community and our enduring connections in a seemingly transient world.👉 More about me at: linktr.ee/annanoakesschulze/