Anna Opuszyńska Email & Phone Number

Amsterdam Area

- Lead the development and execution of service development strategy for enterprise-level software and services.- Oversee the entire lifecycle of internal and external systems—from concept and vendor selection through to launch, adoption, and continuous optimization. This includes SaaS platforms like SAP Concur, Monday.com, Miro, Whatfix for SAP SuccessFactors, and S4Hana, Adobe Sign, Icertis, Solix archiving platform, and others across Bauer Media Group.- Lead the decommissioning Program incl., legacy SAP ECC - Partner with C-level executives, operational teams, and stakeholders to identify innovation opportunities, drive the adoption of cutting-edge technologies, and ensure successful system rollouts.- Leading service delivery managers team to ensure the seamless operation and continuous enhancement of group systems.- Build and maintain strong vendor relationships, ensuring effective management of external services and seamless service delivery. Allocate resources effectively and manage budgets to ensure cost-efficiency throughout the product development process.- Driving group-level service management to ensure optimal performance and efficiency.- Mentoring and developing team members to foster a culture of excellence and continuous learning.- Strategically managing business applications and platforms to meet the organization's evolving needs.

Amsterdam, North Holland, Netherlands

- Led the preparation for Salesforce.com deployment, including strategic planning, scoping, and decision-making on MVP (Minimum Viable Product) and post-MVP modules.- Managed a virtual team of 20 individuals, ensuring effective collaboration and performance.- Oversaw vendor relationships with Salesforce.com and Sii Group, ensuring smooth integration and optimal performance.- Managed stakeholders at all levels, including C-level executives, to ensure alignment with project goals and objectives.- Effectively handled project scope, timeline, and budget management using ClickUp and Jira.- Ensured a cross-functional approach by facilitating workshops and leading regular meetings with Product, Finance, Customer Service, and Sales teams.-Evaluated end-to-end Lead2Cash processes, capturing the As-Is situation, driving improvements, and unifying processes across five business units.

Amsterdam Area, Netherlands

- Orchestrated end-to-end Biometric SaaS implementation across JET European business, involving vendor selection, proof of concept evaluation, and meticulous execution of the roll-out plan.- Steered the Sales Workstream leadership during the merger of legacy Takeaway.com & Just Eat, coordinating teams from France, Switzerland, Denmark, Norway, and Italy.- Facilitated change in CRMs (TMS, Salesforce) across Sales Teams in five countries, including the formulation and assessment of Business Requirements.- Managed relationships with C-level stakeholders to ensure alignment with strategic objectives and project success.- Spearheaded cross-department collaboration during the transformation of new customer/partner journeys, involving coordination with Product, Compliance, Customer Service, Sales, and Finance departments.- Implemented Know-Your-Customer procedures across five European countries.- Directed and managed a team of 9 KYC agents during the Customer re-verification process, ensuring efficiency and compliance.

Amsterdam Area, Netherlands

- Conducting sales performance analysis across Europe, encompassing 11 countries.- Spearheading the development of global sales processes, including initiatives such as new lead management, owner change, etc.- Effectively managing and coordinating global cross-departmental projects to ensure seamless collaboration and successful outcomes.- Proactively adjusting sales targets and KPIs in alignment with organizational objectives and market dynamics.- Designing and implementing sales European dashboards using Tableau to provide comprehensive and insightful data visualization for strategic decision-making.

Warszawa, Woj. Mazowieckie, Polska

- managing cross-functional team of 12 to 35 with a budget up to €500,000 - evaluating As-Is organizational structures and conducting workload assessment to identify duplicative services and functions; eliminating redundant processes, functions, and services - developing strategic planning approach and facilitation leadership sessions to identify tech trends, and to define the vision, 5-year goals and objectives,- creating business case and business requirements for SAP Hybris Cloud implementation, - change management for the SOHO customer service according to behavioural segmentation, - Project Manager of the Solution Selling project (implementing the new sales policy of ICT in coop with Orange Business Services France) - PMO of the new ICT Sales (launching new ICT sales entity, setting up processes, IT licenses, compensation plan and recruitment) - providing recommendations for Orange Representatives within BIAC/OECD structures

Warszawa, Woj. Mazowieckie, Polska

- PMO/PM: Management of commercial aspects of networks consolidation (Orange & T-Mobile) in Poland 4G roll-out- Stream leader: SOHO client’s segment development, support in launching the new sales channel-mix model- PMO: Restructuring and deploy new management system in Key Accounts segment,- PMO: SARC (Acquisition & Retention Sales Costs) optimization,- PMO/PM: Internal corporate restructuring in B2B dimension- PMO/PM: Management of commercial aspects of networks consolidation (Orange & T-Mobile) in Poland- Stream leader: Top-down ideas searching to improve sales & customer service processes

Warszawa, Woj. Mazowieckie, Polska

HR Controlling - support of financial and budget procedures & analysis - assists in the preparation and updating of financial reports- preparing required financial information

Warszawa, Woj. Mazowieckie, Polska

Taipei City, Taiwan

- host and speaker at the event "Polish Startups Ecosystem"- interviews with Taiwanese startups incubators- prepare proposals for events - budget management- post-event evaluation (incl. data entry, analysis, reports)

Szczecin, Woj. Zachodniopomorskie, Polska

- Delivery of project data- Evaluation and financing settlement for projects- Writing articles and press releases for the media

Szczecin, Woj. Zachodniopomorskie, Polska

Postgraduate, Project Management, 5

Master Of Arts - Ma, Economics

Tv & Film Production