Anna Perez Email & Phone Number

Seattle, Wa, Us

Earns trust and influences C-level customers and internal stakeholders. Negotiates critical relationships and agreements between AWS and customers. Successfully shapes, influences, and leads large scale customer initiatives toward a shared vision. Manages engagements with all levels of leadership that results in significant business impact for the customer. Creates awareness of how AWS can enable customers’ accelerated adoption of cloud services. Defines strategy where long-term strategy has not yet been defined. Expands influence via speaking engagements representing the wider sales organization via livestream panels, presentations and sharing best practices to thousands across North America.

Seattle, Wa, Us

Translating AWS services to help clients scale their business by increasing agility, operational efficiency, and accelerating time to market. Working with AWS industry leaders, specialists, and executives across Amazon to broker strategic partnerships, diversify revenue, and grow companies. Our mission is to be Earth’s most customer-centric company. We strive to delight our customers and make lives easier, one innovative product, service, and idea at a time. AWS is reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.

New York, Us

Enterprise customer success- Ambassador of Unqork values in service of our customers- Define customer maturity model to maximize transparency and facilitate sales- Create enterprise on-boarding tools to facilitate end-to-end deliveryAdvocate for customer experience to facilitate retention- Identify and address gaps in experience for increased customer adoption- Define services and implementation methodology, including roadmap for future state lifecycle- Support requirement gathering and development of new platform features and innovationsVendor management for increased delivery capacity - Contract negotiation, cost & invoice management- On-boarding new team members and vendor partners for consistent delivery across accounts- Oversee Onsite, Nearshore, and Offshore delivery methodology

New York, Ny, Us

As head of Accounts for our insurance practice since 2013 (and a diehard C&A employee since 2006), I have managed over 40 projects and 3 multi-year-large-scale initiatives across various lines of business at MetLife Global. I provide strategic and tactical oversight on every single project, regardless of size, to maintain high performance standards with measurable results. - Life Insurance Global Sales Platform - allowing customer and agent to complete the application process together, digitally. International experience working with talent from Dublin, Tokyo, and New York City- Auto & Home insurance - building P&C’s first all-digital, no-touch, self-service product. 100% digital insurance quote to claims through MetLife Auto & Home MyDirect® portal- Group Benefits insurance - creating the strategy & CX for the digital experience for SMB owners & agents. From employee enrollment, benefits, self servicing & claims, across multiple channels and in an end-to-end environment.

New York, Ny, Us

- Maintain profitability and identify new initiatives. Draft & negotiate SOWs.- Craft overall strategy with discipline leads. - Identify the key players and foster strong ongoing relationships with the project stakeholders for future partnership.- Review and contribute to the deliverables to help meet the larger project goals and KPIs.- Recognize common project spins, and protect both sides from scope creep. - Consistently solicit and distribute key information and feedback to the internal team to link the product goals and business goals.

- Established and built account relationships through launch and retainer.- Sought continual improvement in quality, efficiency, and profitability.- Formalized the process for kicking off projects and accounts.- Oversaw the development approach that met the goals of the project.- Negotiated change requests to ensure both parties were satisfied.- Involved in the estimation process and drafted large-scale project SOWs.- Worked closely with the PM and across all disciplines within the agency.

- Reported project status through weekly meetings and authored production status reports (included risk management and escalation appropriately) from conception through launch.- Coordinated stakeholder interviews and identified the business goals.- Managed all requirements gathering, process documentation, resourcing, project planning, budget tracking, and integration efforts with multiple third party providers.- Monitored the scope to ensure exceptional work delivered on-time and on-budget.- Directed the implementation of the tactical plans within the agency.- Evaluated and oversaw implementation of 3rd party integrations.

- Coordinated multi-phased processes from UX, to user testing, through development.- Documented and tracked project requirements and scope to properly set client expectations.- Collaborated with cross-disciplinary teams to define project budget, deliverables and create an iterative schedule.- Maintained project schedule and budget throughout the phases of the project to ensure timely execution and profit.- Managed internal and external agency resources.

Utrecht, Utrecht, Nl

- Helped coordinate, support, and organize the construction of the new trading floor and AV Conference rooms- Calculated General Services budget, project budget, and Rabobank rent allocation.