Anna Piano Email and Phone Number

▪Greeting service members of the Armed Forces, family members, civilians, and contractors in a profession manner.▪Assisting with data entry, collecting and maintaining the program’s email distribution list in MS Excel. ▪Preparing marketing materials such as flyers and marketing packets in Canva and Adobe Acrobat. ▪Providing support during outreach events and classes, assisting patrons while promoting the ACS mission.▪Developed “Teen Interviewing Skills” slides and workshop materials.▪Promoted Employment Readiness Program services and resources at the Benvenuti cultural integration class.▪Supported the Employment Readiness Program Manager organizing the Department of State Career Transition community event. Assisted attendees signing in, promoted networking and connections while ensuring the event success.

▪ Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Greet patrons in a professional and friendly manner, schedule appointments, collect vehicle and customer information. Provide assistance with translating from Italian to English as necessary or requested.▪ Use office automation system Mitchell 1: Automotive Repair Software package to perform data entry, translate from Italian to English to collect, analyze data and maintain costumer records.▪ Serve as liaison between Italian dealerships, distributors and customers, translating and scheduling appointments when necessary.▪ Manage repair schedules and distribute workload. Handle customer updates regarding vehicle status during the repair process.▪ Prepare folders and assist in final vehicle return to customers. Assist in preparing final billing, operate cash register and process payments to include currency conversions.▪ Handle incoming phone traffic ensuring callers get to the appropriate person to assist them.▪ Communicate with customers and distributors through instant chat messaging systems.

▪ Provide peer-to-peer support to new military spouses from day one, by guiding and providing information regarding benefits, resources, programs and more via MSAN’s Mentorship-HUB, email correspondence, and video calls.▪ Provide information and referral assistance to families sharing knowledge of the military community and resources available to the dependents.▪ Empower new spouses to stay active within the community and support fellow spouses.▪ Connect new spouses with MSAN’s Advocates, Family Readiness Centers, Key Spouses, FRGs, and other supportive agencies at future military installations.▪ Prepare bi-weekly social media post for the mentorship Hub, such as sharing useful and updated information on Relocation Readiness and Military OneSource resources, in order to keep spouses engaged and informed.

▪ Serve as the primary source regarding rules, regulations, and directives concerning ID Cards/DEERS/RAPIDS procedures the Fort Gordon Military Personnel Services Division (MPSD).▪ Input, direct, and/or recover information and data from the Real-Time Automated Personnel Identification System (RAPIDS).▪ Deliver information regarding the policies, processes, and locations to sponsors, family members, retirees and government employees.▪ Preserve all sponsors’ electronic records according to regulation guaranteeing each entry contains proper sponsor and family member information.▪ Use the Rapids workstation to generate and issue the Common Access Card (CAC) for eligible military, civilian, retirees, contractors and foreign military personnel, and the Uniform Services Identification Card for the remaining population which includes Guard/Reserve, retired military, and dependents of military and/or foreign nationals.▪ Preserve all sponsor electronic records according to regulation guaranteeing each entries contains proper sponsor and family member information.▪ Create the DD Form 1172 for military dependents geographically separated from their sponsor when official documentation is presented. Suspends commissary, exchange, and Morale, Welfare and Recreation privileges if necessary and when directed by proper authority. Add and remove dependents based on eligibility and after presentation of proper documentation. ▪ Perform routine front desk duties that include reviewing sponsor and family member records for necessary forms and prepare appropriate forms. Obtain identifying information and determine the nature of the visit. Demonstrate proficiency in telephone and front-desk reception duties within a high-volume environment. ▪ Answer and monitor calls weekly and communicate delays in scheduled appointments to the appropriate staff. Takes appointments via telephone and e-mail requests through the DMDC centralized ID card appointment scheduler.

▪Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Independently run day to day operations and office procedures. Provide non-technical information from office files or knowledge of the organization's functions and policies.▪Greet visitors and provide guidance to computer users, regarding various military-related web applications.▪Process service members in/out of the installation on a daily basis, ensuring documents are signed and patrons are properly prepared to arrive/depart the installation.▪Brief service members and families at the weekly Newcomers Briefing regarding available community assets and services. ▪Brief service members at the weekly out-processing LEVY and POR Briefings. ▪Provide assistance to service members and their families in form of verbal and written directions, maps, brochures and welcome packets.▪Operate and maintain office equipment such as copy machines, fax machines, scanners and shredders.▪Use office automation systems and software packages to accomplish work and collect, maintain, and analyze data and keep records of customer utilization.▪Provide guidance to customers and visitors and solving issues in a tactful and effective manner.▪Receive calls and direct them to the appropriate departments.▪Manage, maintain, and prepare Lending Closet's rental equipment , maintaining documentation of loans through inventory software.▪Prepare correspondence for signature, prepare for mailing and keep records of correspondence mailed.▪Provide guidance, support and advocacy ensuring service members complete all the required steps in order to successfully arrive/depart the installation.▪Manage and run day to day operations with minimal supervision during managerial transitions.▪Provide continuity of operations to management at all levels.

▪The Unit Service Coordinator provides support at Installation/unit level Soldier Readiness Process (SRP) briefings and validates Soldiers' readiness through the Deployment and Reconstitution Tracking Software (DARTS) system.▪Greet customers, provide guidance and assistance in person or on the phone, ensure clients' needs are met while referring them to the appropriate Army Community Service program.▪Collect, maintain, analyze data and keep record of customers utilizing office automation systems and software packages.▪Facilitate Mobilization and Deployment Program briefings, training and meetings, ensure class locations, materials and informational packets are ready and information is presented in a professional manner.▪Provide pre-deployment, pre-mobilization and reintegration assistance to service members and their families, identifying the needs of special assistance or support and referring clients to the appropriate community resources.▪Support and assist commanders at all levels in the establishment and training of Soldier and Family Readiness Groups (SFRGs) providing command teams with Readiness Essential for Army Leaders (REAL) Training.▪Assist in completing personnel actions such as drafting and issuing awards and certificates after successful training completion.▪Organize, host and implement the Mobilization and Deployment monthly outreach event (Hearts Apart) in order to provide assistance and support to families who are geographically separated from their service members.▪Participate in ceremonies and community events offering guidance and assistance to patrons while promoting the community service mission.▪Support the Emergency Family Assistance Center (EFAC) as Italian interpreter and coordinate humanitarian responses to all-hazard incidents providing DOD personnel and their Families continuous, authoritative, and accurate information in a sensitive, timely, and effective manner.

▪Provide excellent customer service to members, guests and program participants in person or on the phone, contributing to members retention.▪Provide assistance with center equipment, offering health and wellness advice, and enforcing fitness center rules.▪Assist Member Experience Supervisor with membership business and administrative tasks.▪Maintain and enter information into databases and electronic filing systems. Prepare member records and issue membership ID cards and handle all registration/enrollment transactions.▪Process new memberships and resolve membership concerns.▪Keep records of transactions and of the number of customers entering the establishment.▪Conduct interviews and/or tours for prospective members.

▪Searched marketing tactics to increase visibility and engagement with content, products, or services in Internet-enabled devices or interfaces. Examine searched query behaviors on general or specialty search engines or other Internet-based content. Analyzed research, data, or technology to understand user intent and measure outcomes for ongoing optimization.▪Verified accuracy in all aspects of advertisement via internal applications.▪Responsible for handling company information at a confidential level.

▪Coordinated activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.▪Promoted conference, convention and trade show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.▪Organized registration of event participants.▪Read trade publications, attended seminars, and consulted with other meeting professionals to keep abreast of meeting management standards and trends.▪Planned and developed programs, agendas, budgets, and services according to customer requirements.

▪ Created, maintained, and entered information into databases and electronic filing systems.▪ Set up and managed documents such as attendance records and correspondence, recorded information and updated paperwork.▪ Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctioned.▪ Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.▪ Completed forms in accordance with company's procedures.▪ Maintained program scheduling and event calendars.