Anna Kaiser Email & Phone Number

Cambridge, Ma, Us

Leads a high-performing global effectiveness team that executes the overall E&E strategy and plan for the Pega Global Client and Partners Success Team.Our team transforms and scales Pega's Enablement initiatives to maximize effectiveness of our client-facing teams, including our channel organization, by driving alignment between our go-to-market strategies and sales processes to affect change. Global program execution includes persona based content creation, vILT and ILT workshops, establishing metrics and KPIs to measure effectiveness.Develops and drives comprehensive quarterly strategic enablement priorities for the Client and Partner Success organization.

Cambridge, Ma, Us

Led a team that developed, executed, and managed industry enablement materials and communications aligned with the Global vision set by the Functional Leadership Team and in line with the Enablement & Effectiveness Governance Process.Owned the strategy and roadmap for industry enablement content for all GTM teams and actively and effectively partnered with cross-functional business units to accelerate business impact. Executed regular reviews to deep dive on topics related to Industry Enablement.Optimized business processes across the team to ensure operational effectiveness by measuring and evaluating industry enablement programs to synthesize effectiveness and impact.

Cambridge, Ma, Us

Partnered with senior sales executives to drive sales performance and velocity. Implemented short and long-term sales enablement programs for the largest vertical in North America, Financial Services. Designed learning programs to meet sales outcomes including instructor-led workshops (in person and virtual) and coaching sessions. Measured and evaluated development field effectiveness programs to synthesize effectiveness and impact. Collaborated with cross-functional Pega senior leadership including Solution Consulting, Client Success, Industry, Partners, and HR partners to anticipate needs, gather requirements, and benchmark trends and best practices in training in development.Our team takes an outcomes-based approach to deliver programs, using tools like our SFA and PowerBi to analyze effectiveness to solve for skill and performance gaps.

Cambridge, Ma, Us

Responsible for the design, development, and execution of a state of the art sales enablement curriculum for Pega’s global direct and indirect field teams. Collaborated with different subject matter experts and stakeholders to build courses and key learning assets, managed projects from design through delivery, provided thought-leadership to fellow team members and contributing members of the cross-functional organization, across the business and technical project dimensions, in the design of training solutions, as well as evangelized Pega’s enablement offerings.Course topics include: Selling Pega Sales Automation, Pega Marketing "Talking Marketing with a CMO," Deal Framing at Pega, Introduction to Pega's Delivery Process, Partnering for Maximum Impact, and Negotiation Principles among others.

Natick, Ma, Us

Responsible for all new employee onboarding in over 11 countries worldwide for the Sales Support Team. Led the development, implementation, management and ongoing operations of sales training initiatives. Assessed the on-going training requirements and needs of the organization, refine the training strategy and design training modules to leverage a consistent methodology, best practices, and common set of tools, and develop key metrics to measure the effectiveness of training.Content Development:Worked closely with Worldwide Management and SMEs to create and maintain comprehensive training, performance support, and curricula plans to maximize employees applications of content.Leveraged instructional design principles to construct forward-thinking and engaging learning materials.Maintained and created training curricula on Learning Central, the MathWorks Cornerstone LMS system.Project Management:Developed project plans, which included the development, review and approval, and implementation timelines while working in a fast paced environment.Developed content for a multi-phase on-boarding training program for a new shared services office in Galway, Ireland and created a 'Training Roadmap' for our staff which includes training and coaching modules from initial on-boarding until year two along with specific milestones expected to achieve.

Zurich, Zurich, Ch

Onboarding responsibilities include employee recruitment, interviewing new sales staff over the phone and in person, coordinating all group interviews, scheduling all of the training for new sales staff, coordinating with Human Resources, and leading new staff trainings primarily focused on product and processes. Organized and implemented Explore America’s Mentor Program, a training and development program, used primarily in the onboarding of new staff members. Responsibilities include pairing mentors with mentees, ensuring that the program is well structured and organized, managing the budget for the program, and creating professional development opportunities for staff members involved in the program.In addition to large group trainings, I also completed one on one call coaching sessions, weekly check-ins based on employee tenure, developed individual coaching plans with employees and managers, providing resources and assistance, and identifying ongoing training needs. Improve training effectiveness by developing new approaches, techniques, and maintaining and updating copy.Create content and manage two parts of our company SharePoint site, a platform used by staff to manage documents and files as well as update them on our current training calendar.

Zurich, Zurich, Ch

Responsibilities included all of the below work functions of the Account Manager role and in addition, my responsibilities included being a positive force on the sales floor to engage and drive other team members to optimal customer service, interviewing new staff, leading new hire trainings, mentoring new staff members, running weekly operational reports for team members, and strategizing on new customer centric initiatives.Promoted as the Mentor Program Coordinator in December 2013 to organize and implement this training and development program used primarily in the onboarding of new staff members. Responsibilities included pairing mentors with mentees, ensuring that the program was well structured and organized, managed the budget for the program, and created professional development opportunities for staff members involved in the program.

Zurich, Zurich, Ch

Responsible for growing existing key accounts at public and private schools to launch travel programs and school trips by maintaining meaningful, long-term customer relationships. Identified, developed and executed opportunities to drive growth and increase sales. Forecasted and delivered key account metrics. Collaborated with other EF departments, including the travel, operations, and program management teams to ensure a quality experience prior to and on tour.

Boston, Ma, Us

Worked on a team to greet visitors and members at the entrances of the museum to support membership sales at the Museum. Answered questions about the Museum, its programs, and the benefits of membership, while closing membership sales.

Boston, Ma, Us

Facilitated teacher workshops for the Visual Thinking Strategies trainings, and revitalized the VTS Teacher Manuals for Boston Public School Teachers. Created pre and post museum visit activities and lesson plans based off the Museum of Fine Art’s American Art collection and the Massachusetts Curriculum Frameworks.

Masters Of Art, Art And Museum Studies

Art And Business Certificate, Certificate Semester Programme, Art And Business

Bachelor Of Arts, Art History; European History; Gender Studies