With over 10 years of work experience in various roles in finance, logistics, and customer success, I am a passionate and results-oriented leader who strives to deliver value and satisfaction to my clients. As a Team Lead Customer Success at Ovinto, I manage a team of customer success managers who are responsible for ensuring the successful implementation, adoption, and retention of our innovative solutions for rail and intermodal transport. I leverage my SAP skills and logistics expertise to provide effective and efficient support, guidance, and training to our customers, as well as to identify and resolve any issues or challenges they may face. I also collaborate with other teams and stakeholders within Ovinto to provide feedback, insights, and suggestions for product development and improvement. My core competencies include process improvement, customer relationship management (CRM), analytical skills, and communication skills. I am motivated by the mission of Ovinto to transform the logistics industry with smart and sustainable solutions that optimize safety, efficiency, and transparency. I am always eager to learn new skills and technologies, and to share my knowledge and experience with others. I value teamwork, diversity, and innovation, and I aim to bring these values to every project and interaction I have with my customers and colleagues.