Anna Pociecha (Hayes-Sheen) Email & Phone Number

London Ontario

- Identifying common problems and escalating them to management, proposing suggestions for improvement, wherever possible- Liaising with colleagues and managers to find the best solutions to customers issues- Responding to customer queries via email, phone and social media channels- Escalating and investigating serious complaints or issues by collaborating with other managers - Scribe for all internal weekly update meetings - Filtering thru large volume of emails and voice messages and triaging customer concerns

London, Ontario

- Managed large volume of incoming and outgoing communications including email, phone calls, reports, internal correspondence and determine their significance- Acted as a gatekeeper for internal and external contacts, including vendors, colleagues, clients and customers- Conducted research and created reports on various topics based on the needs of the executive- Kept important information and documents organized physically and electronically- Maintained a high degree of discretion and confidentiality - Managed business and personal schedules and calendars- Arrange travel as required- Work independently to prioritize and balance workload to meet deadlines

London Ontario

As a Student Rental Property Manager for a family owned enterprise, I take care of orchestrating the day-to-day operations of the student housing properties. My role involves overseeing tenant interactions, coordinating property maintenance, apartment viewings and rental process, managing leasing agreements, facilitating seamless transitions for incoming student residents. By fostering strong relationships with student residents and promptly addressing their needs, i contribute to creating a secure and welcoming living environment that supports their academic pursuits. With a hands on approach to property upkeep and a commitment to delivering exceptional tenant experience I play an integral role in maintaining the integrity and reputation of the student rentals I oversee.

• Managed and maintained executives' schedules, appointments and travel arrangements• Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications• Prepared and edited memos, communications, presentations and other documents• Arranged and co-ordinated meetings and events• Monitored, screened, responded to and distributed incoming communications• Answered and managed incoming calls• Liaise with internal staff at all levels• Acted as the point of contact between the executives and internal/external clients• Reviewed operating practices and implemented improvements where necessary• Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries • Maintained customer confidence and protected operations by keeping information confidential• Handled requests and queries appropriately

•Developed new processes for reconciling, identifying and tracking inventory variances•Established best practices for investigating and actioning on inventory variances•Ensured Facility Auditors provide accurate and timely inventory audits•Maintained detailed administrative and procedural processes to improve accuracy and efficiency•Created databases and spreadsheets to improve inventory management and reporting accuracy•Improved communication efficiency as primary liaison between Club Services, Club Safety Standard Inspectors, Club Technicians and Capital Asset Department•Developed more efficient filing systems and customer database protocols•Maintained and organized master Transfer report to ensure proper equipment was properly relocated•Managed an up to date inventory data of over 300 clubs

•Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences•Designed electronic file systems and maintained electronic and paper files•Planned meetings and prepared conference rooms•Maintained an up-to-date department organizational chart •Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence•Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner•Received and screened a high volume of internal and external communications, including email and mail•Provided support to management during the financial statement preparation and budget process

•Provided exceptional customer service•Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information•Handled all media and public relations inquiries•Maintained the front desk and reception area in a neat and organized fashion•Served as central point of contact for all outside vendors needing to gain up to date product information•Organized files, developed spreadsheets, faxed reports and scanned documents •Properly routed agreements, contracts and invoices through the signature process•Managed daily office operations and maintenance of equipment

Law Clerk Diploma, Law Clerk

Interior Design