Annie Poe Email & Phone Number

With over 2 years of experience as a Technical Support Engineer at Lansweeper, I've honed my skills in troubleshooting complex technical issues across a wide range of technologies. I'm passionate about delivering exceptional customer experiences and resolving challenges efficiently.My Expertise:Core Technical Skills: Troubleshooting, debugging, root cause analysis, problem-solving, technical documentation, and customer interaction.Tool Proficiency: Jira, Zendesk, Postman, cURL, SQL, and other relevant tools.Technology Stack: Windows, Linux, macOS, cloud platforms (AWS, Azure, GCP), virtualization (VMware), networking (Cisco, Palo Alto, Aruba), identity management (Active Directory), security and management (SCCM, Exchange), API (JSON, GraphQL), and more.My Role at Lansweeper:Customer Support: I provide timely and effective support to our customers, addressing their concerns and resolving issues related to Lansweeper's IT asset management and discovery capabilities.Technical Troubleshooting: I diagnose and resolve complex technical problems, including API-related issues and data integration challenges.Knowledge Base Contributions: I contribute to the development and maintenance of our knowledge base, ensuring that our customers have access to accurate and up-to-date information.Collaboration: I work closely with our development team to identify and resolve product issues, enhancing the overall user experience.I'm excited to continue learning and growing as a technical support engineer. I'm always eager to take on new challenges and contribute to the success of our customers and the Lansweeper team.

Listed skills include Salesforce.Com, Sales, Saas, Managed Services, and 46 others.