Front Desk Receptionist
CurrentHandling check-ins and check-outs efficiently, including managing reservations and room assignments.Ensuring all necessary information is recorded accurately, such as guest details and payment information.Addressing and resolving any issues or complaints that guests may have.Providing exceptional service to enhance guest satisfaction and encourage repeat business.Coordinating with other departments to ensure that guest needs are met promptly and efficiently.Handling telephone and email inquiries in a professional manner.Maintaining accurate records of bookings, payments, transactions, and communications.Managing financial transactions at the front desk, including handling cash and processing credit card payments.