Anna Puigdevall Sagrera Email and Phone Number
Anna Puigdevall Sagrera work email
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Anna Puigdevall Sagrera personal email
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Expert in management and administration with over 30 years of work experience. Professional with a global business vision and solid knowledge of the real estate, insurance and financial market, health sector, and technological start-up for service provision. Currently General Director of the largest real estate association in Spain, with the main objective of growing the business of more than 5,000 real estate agents, while improving the image and reputation of the sector in front of the public. I have extensive experience in defining business plans and corporate objectives. Excellent performance in the coordination of projects aimed at the improvement of processes and the efficiency of the organisation, achieving significant savings figures for the company. Expert in comprehensive customer management and in the resolution of incidents, guaranteeing the total quality of products and services. Developed communication skills that foster a strategic relationship with different organisations, suppliers, internal and external customers. Strong leadership skills, encouraging teamwork and a positive work environment to develop commitment and involvement in employees towards the achievement of company goals. Specialist in change management and Make it happen. Co-author of the book “Revolución Proptech”.Transversal competencies: Business Vision | Teamwork | Management and organization | Goals oriented | Leadership | Communicative Skills | Adaptability to changes | Troubleshooting | Business plan
Eje&Con Asociación Española De Ejecutiv@S Y Consejer@S
View- Website:
- ejecutivasyconsejeras.org
- Employees:
- 637
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SociaEje&Con Asociación Española De Ejecutiv@S Y Consejer@SBarcelona, Ct, Es -
General ManagerApi Col·Legi I Associació D' Agents Immobiliaris De Catalunya Feb 2019 - PresentBarcelona -
General Manager At Asociación Nacional Agentes Inmobiliarios (Anai)Anai Asociación Nacional Agentes Inmobiliarios Mar 2021 - Present
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Board Member Of PimecPimec Feb 2021 - PresentBarcelona, Cataluña, España -
Miembro De La Junta De Fiabci (Tesorera)Fiabci España Oct 2020 - Present -
Member Board Of DirectorsLai Land Economics Society Nov 2022 - Present
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Miembro De WiresWires, Women In Real Estate Spain Dec 2021 - Present -
Miembro De La Comisión De Socias De Fidem ( Fundació Internacional De La Dona Emprenedora)Fidem - Fundació Internacional De La Dona Emprenedora Oct 2019 - PresentBarcelona, Cataluña, España -
Operations ManagerDavalor Salud Dec 2014 - Sep 2018TerrassaI managed the company's operations, including service delivery departments, customer training, research clinic, machine installation. In the last stage I also undertook financial and quality management. Member of the Steering Management, reporting to the CEO. Outstanding achievements: I created from scratch the operational structure of the company, defining positions and responsibilities, promoting teamwork and achieving staff motivation. I designed the IT systems and operational processes adapted to the corporate operations strategy and to customer needs. I defined the business plan for capital search. I renewed the CE labelling of the medical device. -
Insurance Operating Platforms ManagerAgrupacio Mutua 2012 - 2014Barcelona Y Alrededores, EspañaI led the transformation of the company's operational activities (insurance policy contracting services, payment of claims and provision of services). Budget execution and control. Managing a team of over 100 people. Reporting to the General Management. Outstanding achievements: I was able to optimise resources by more than 30%, eliminating tasks with no added value. We increased customer satisfaction through the integration of front-office and back-office, offering a faster and more personalised service. We managed to reduce the fall in the portfolio by 5%, improving the management of the client portfolio retention. We improved support to the commercial team in customer offers, insurance policy retention and better product according to customer profile.
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Quality And Customer Service ManagerAgrupacio Mutua 2004 - Nov 2012Barcelona Y Alrededores, EspañaLeading a team of over 40 people, I was responsible for implementing the quality management system and managing the customer service department. I ensured the principles of quality in all company areas for compliance with ISO 9001 certification based on customer needs. Implementation of a continuous improvement system in the company. Reporting to the General Management. Outstanding achievements: I implemented the tracking system of the different company areas with KPI's. We achieved a reduction in the cost of home health care by approximately 5% and increased customer satisfaction. We reduced the waiting time for on-site customer service from 20 to 5 minutes, with the same staff, through process optimisation. I led the definition and implementation of customer segmentation based on profitability and potential.
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Head Of R&D ProjectsAgrupacio Mutua 1999 - 2004Barcelona Y Alrededores, EspañaI managed and coordinated the organisation's cross-cutting projects. Reporting to the Operations Management. Outstanding achievements: I led the SAP Finance Implementation project. (FI/CO/TR) I coordinated the definition and implementation of the insurance company's analytical accounting I defined and implemented the Balanced Scorecard I coordinated the implementation of the LOPD. I implemented the procedures in the company's own medical centres. I led the change to the EURO.
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Organizational TechnicianAgrupacio Mutua 1995 - 1999Barcelona Y Alrededores, EspañaIn charge of managing internal organisation projects. Collaboration in the integration process of acquired companies. Active participation in the organisation of the General Assembly of members. Outstanding achievements: I participated in the integration of new acquisitions in the insurance company. I achieved saving half a million euros in VAT, eliminating invoices between group companies, through the creation of the EIG (Economic Interest Grouping). I implemented a new vote management process at the General Assembly of members and organisation of the Assembly for 19 consecutive years, receiving a salary increase of 30% and a special mention by the General Manager.
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Senior ConsultantAccenture Sep 1991 - Sep 1995Barcelona, Madrid, Guadalajara, Holanda, ChicagoJunior Consultant-Senior ConsultantConsultancy in the Nestlé, Benckiser, Laboratorios Esteve, Cervezas Mahou projects, obtaining the grade of outstanding in recognition for my commitment and value contributed to the projects.
Anna Puigdevall Sagrera Skills
Anna Puigdevall Sagrera Education Details
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Esade Business SchoolDireccion De Empresas De Servicios -
Business Management -
CeneiComputer Audit -
Physical Science
Frequently Asked Questions about Anna Puigdevall Sagrera
What company does Anna Puigdevall Sagrera work for?
Anna Puigdevall Sagrera works for Eje&con Asociación Española De Ejecutiv@s Y Consejer@s
What is Anna Puigdevall Sagrera's role at the current company?
Anna Puigdevall Sagrera's current role is SOCIA.
What is Anna Puigdevall Sagrera's email address?
Anna Puigdevall Sagrera's email address is ap****@****ail.com
What schools did Anna Puigdevall Sagrera attend?
Anna Puigdevall Sagrera attended Esade Business School, Universitat Oberta De Catalunya, Cenei, Universitat De Barcelona.
What are some of Anna Puigdevall Sagrera's interests?
Anna Puigdevall Sagrera has interest in Children, Economic Empowerment, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Anna Puigdevall Sagrera known for?
Anna Puigdevall Sagrera has skills like Business Intelligence, Change Management, General Insurance, Insurance, Negotiation, Spanish, Team Leadership, Team Management, Business Planning, Crm, Strategic Planning, Management.
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