Anna Quach Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

• Provided high quality care and first aid services to injured associates and recommended risk mitigation measures to associates and management concerning unsafe behavior and warehouse environment• Documented and maintained accurate records of weekly injuries and recordables involving restrictions and lost time in Gensuite and Return to Work Tool for Worker’s Compensation (L&I) and OSHA recordkeeping• Analyzed weekly incident/injury trends and metrics with WHS team and management to identify process improvements and additional resources needed to eliminate exposure to risks and prevent injuries• Conducted incident investigations involving injuries, TDR misses and red light hook up events with site leadership to ensure agreeable outcome of appropriate actions• Completed weekly and monthly site audits in Gensuite and AUSTIN involving training, housekeeping, emergency safety equipment, supplies and tools associates use to mitigate any non-compliant issues• Updated and implemented WHS policies regularly within the site to ensure consistency and compliance to global Amazon standards and regulations

Mason, Oh, Us

• Managed the delivery of internal and external partner training and certification programs of over 350 businesses across multiple states, achieving consistent positive learner feedback of 98% or more• Consulted with external businesses to evaluate safety hazards, training and compliance needs that comply with OSHA 29 CFR 1910 standards and regulations• Partnered with multiple external vendors to provide high quality medical and safety training using a blended approach to ensure consistency and effectiveness; combination of instructor-led, video, and hands-on practice• Conducted instructor-led training courses in (but not limited to): First Aid/CPR/AED, Bloodborne Pathogens, Fire Prevention and Response, GHS/HazCom, Powered Industrial Trucks, Elevated Work Platforms, Fall Protection Awareness, Respiratory Safety and Fit Testing (qualitative and quantitative)• Maintained and provided mandatory training records, paperwork and certifications associated with classes taught for the customer that complies with OSHA regulations• Developed strong rapport with businesses by working closely to accommodate customer needs, budgeting and scheduling conflicts, while ensuring an effective outcome• Participant in Safety Engagement Committee activities, including reviewing written safety programs, emergency procedures and action plans, job hazard analysis and contributing in monthly safety inspections and annual safety audits for our location• Established compliance with current corporate standards and created the Voluntary Protection Program (VPP)

Chicago, Il, Us

• Conducted over 100 risk assessments to identify indoor environmental pollutants and other health hazards in homes, measuring roughly 50-70% recommended changes• Provided recommendations, resources and suggested alternative methods to residents on how to prevent or mitigate exposures to indoor air pollutants, allergens and asthma triggers• Revamped and developed informational materials for classroom presentations and school health fairs• Documented evidence of structural issues and landlord health code violations to develop a written investigation report to serve as a letter of support for tenants• Designed and distributed outreach materials of healthy homes initiative to increase awareness of the impact of indoor air quality to people’s health• Coordinated operations for a large team to ensure a successful volunteer recruitment training program• Partnered with Duwamish River Cleanup Coalition for Duwamish Community Action for Clean Air Project to concentrate on minority groups and low-income families in South Park and Georgetown

• Greeted and assisted over 100 guests daily with reservations, transportation and other guest services related functions via OPERA Reservations System (ORS) and over the phone with a cordial and courteous demeanor• Provided maximum quality of service to maintain hotel's high standards of service and hospitality• Represented the hotel in a professional manner regarding to guest complaints and situations that require immediate action• Organized a daily collaborative report via Google Docs to pass down important information to the team to ensure efficient communication to the guests and staff team• Demonstrated a thorough knowledge of hotel information including the local area, other general information and answer guest questions and inquiries• Maintained and managed guest accounts by posting charges and handling cash and credit card transactions

• Increased work efficiency by improving processes for managing, identifying and designing content for multiple projects• Collaborated with Program Manager and team members to ensure successful outreach and learning program• Directed and organized a large educational program event, improving neighborhood health by educating the region about stormwater runoff pollution through gray and green infrastructure• Built maps for data tracking to determine stormwater drains that flow directly into the Duwamish River to provide accurate analysis information• Recorded meeting minutes in Google Docs for future organizational reference and easy accessibility among team members• Summarized data findings and developed content for presentations in college seminars and conference meetings• Established new relationships by serving as a liaison between Seattle communities and the organization

Seattle, Wa, Us

• Prepared and served food and espresso drinks to over 500 students, faculty and staff daily in 8 various locations on and off school campus grounds• Provided courteous and professional quality customer service and interpersonal skills• Managed high volumes of customers during busy hours in an accurate and timely manner• Instructed and supervised new students in work functions to provide efficient service and time management• Documented inventory on a monthly basis to provide accurate data of items sold• Maintained a constant smooth work flow by keeping work place and kitchen clean, organized, and fully restocked at all times

Seattle, Wa, Us

• Organized Big Sean and The Pack concert and other social club events of over 300 people• Expanded ticket sales by 23% by promoting events via social media and flyer distribution on school campus• Communicated with supervisors and team members on updates with sales and events

New Albany, Ohio, Us

• Assisted in the grand opening of store by installing shelves, racks, and decor• Provided assistance to sale associates and customers to ensure maximum quality of service and time management• Received and processed large shipments of clothing on a regular basis• Pulled items that have been sold, prepped, and restocked clothing on the sales floor and back room by using Units Sold Report (USR) scanning system• Stocked, arranged, and built merchandise displays and maintained overall appearance of sales floor in a fast pace work environment