Anna Curtis Email & Phone Number

Seattle, Wa, Us

-Developed and launched 'Project Sherlock', a first of it's kind global competitive intelligence research program with two main goals: (1) Deliver actionable intelligence about Amazon's top talent competitors to key stakeholders and (2) recruit a team of sourcers, recruiters, and coordinators to join Project Sherlock with the goal to teach, conduct, and scale research ability, knowledge, and capacity Managed three research products: Competitor Battlecards, Competitor Comparison Charts, and a narrative style 'How to Use Guide', each updated frequently with new or revised research -Acted as a trusted advisor to Devices & Services business, recruiting, and HR Leaders on talent insights to help them make intelligent workforce decisions, i.e. which geographic location/s to hire candidates-Managed multiple complex research requests end to end via Asana and contributed project goal updates via weekly, monthly, and quarterly business reviews

Seattle, Wa, Us

-Lead a team of RC and RC leads responsible for coordinating hundreds of phone and onsite interviews per week -Advised and lead team through career growth and development, promotions, internal transfers, performance management, etc. -Responsible for recruiting operations metrics, i.e. candidate satisfaction surveys, time to reply, interview loop compliance, and diversity, equity, and inclusion (DEI) representation-Participated in projects to improve candidate experience, i.e. reducing the amount of time between interview and outcome -Managed the transition of in person work for employees and in person interviews for candidates to virtual during Covid-19

Seattle, Wa, Us

-Ensured employee data, processes, transactions, and systems were managed to ensure accuracy, compliance, and a positive employee experience-Supported HR business partners and the Global Marketing & Teavana business in answering and resolving complex problems and questions-Supported projects and initiatives led by the HR team to improve talent and the employee experience-Coordinated calendars, meetings,, travel, presentations, and projects for two HR directors

Seattle, Wa, Us

-Answered a high volume of complex inbound calls from employees in a fast paced environment, while delivering quality service and creating a positive experience-Applied critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool-Communicated policies and processes and provided information in response to employee inquiriesUtilized multiple systems to research, troubleshoot and provide issue resolution-Acted as an escalation point of contact to resolve critical and complex human resource concerns

Bachelor Of Arts (B.A.), Communication, General

Associate Of Arts (Aa), General Studies