Responsible for ensuring new customers have everything in place they need to begin their role as a contractor, whether this be via their own limited company, as a sole trader or via an umbrella employment solution. My experience and knowledge allows me to provide customers with the confidence and knowledge they need to get started.

Responsible for training new and existing staff ensuring the information being translated to customers and business partners is that of a compliant and high quality.Also ensuring that the customer is experiencing the best experience. Compliance – Call quality to ensure that consultants are compliant with the rules and regulations associated with what we do (i.e. Direct Debit mandates / IR35 / FSA / FCSA guidance)Customer Service – ensure that consultants are providing excellent… Show more Responsible for training new and existing staff ensuring the information being translated to customers and business partners is that of a compliant and high quality.Also ensuring that the customer is experiencing the best experience. Compliance – Call quality to ensure that consultants are compliant with the rules and regulations associated with what we do (i.e. Direct Debit mandates / IR35 / FSA / FCSA guidance)Customer Service – ensure that consultants are providing excellent customer service when they are speaking with customers and that consultants are providing accurate information in a courteous and professional mannerProducts & Services – confirm that consultants are cross selling company products and services where applicableGoals & Objectives – liaise with banks and internal departments to ensure that our processes and procedures are compliant as well as completing a prescribed amount of call listening each dayCoaching & Training – provide training, coaching, feedback and assistance to consultants to make sure that they understand new policies and procedures for quality. Undertaking training as and when required and be receptive to it.Recruitment - To assist the HR team with the recruitment process. Company induction - Designed and delivered the company induction to all new employees. Show less

Offering advice & support to potential freelancers and contractors, assisting them with an appropirate way of working, whether it be through a Limited Company, Sole Trader or Umbrella Company.

Responsible for processing payroll on a daily basis for existing customers, assisting with any queries or advice required.