Anna Ferris Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Leads large cross-functional teams in continuous improvement projects to achieve process efficiencies, reduce costs, and reduce friction in the student and employee experience. Manages diverse groups of executive stakeholders while driving project deliverables for complex multi-million-dollar institutional initiatives. Owns the detailed collection and analysis of current state business process information related to cycle time, value added time, first pass yields, and student impact. Conducts, documents, and reports the results of internal process adherence. Assists in the creation and ongoing improvement of a robust internal process audit and standard work documentation program.

Salt Lake City, Ut, Us

• Gather and analyze data on student drop rates in the first 30 days of enrollment, consult with departmental leadership team to resolve and implement solutions for increasing student retention• Advise management weekly on current processes to find solutions and improve student experience• Initiate change to processes involving admissions tests and alternative admissions and application paths• Formulate spreadsheets and analyze procedures and performance metrics to find solutions and increase productivity, collaborating with management to improve policies in the enrollment processes• Help students meet monthly enrollment deadlines; assist students with enrollment steps, including program selection and planning, financial aid, transcript documentation, and orientation• Participate in beta-tests for a new version of Salesforce customer relation management software; advise software engineers on changes and quality improvements

• Coordinated specialized events, concerts, and weddings; acted as liaison between the church and participants• Produced a new organization website with WordPress to increase efficiency and marketability• Created a digital database for historical church records dating back to the 1800s• Greeted visitors, managed daily opening and closing tasks, maintained and supported technical record systems• Performed and developed communication and promotional materials for weekly services and special events

• Coordinated with CEO to quickly capture data and information resulting from campaign efforts• Analyzed and evaluated data from public voter records throughout Utah following the November 2014 election• Organized trends in voter turnout according to party affiliation to be used for ongoing and future strategies• Updated and maintained Microsoft Excel database applications for various analytical and data management

Salt Lake City, Ut

• Managed annual Summer Celebration community event for 250 people; solicited donations in live music, entertainment, food and drink, and summer activities• Managed individual and volunteer groups, ranging in size from 10-200 volunteers• Cultivated partnerships with other local organizations and businesses to provide learning experiences in the arts, finance, reading, and nutrition.• Managed monthly community events for clients and families, featuring educational experiences, food, and play.• Created a robust volunteer program by creating a policy manual, job descriptions, and trainings

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Sociology