Anna Rica Tuazon Email & Phone Number

I am an operations-driven professional with a diverse background in hospitality, sports, and real estate, bringing a strong focus on efficiency, customer satisfaction, and strategic execution. Throughout my career, I have thrived in fast-paced environments, working at the intersection of service excellence and achieving company goals.At DoubleTree by Hilton Sacramento, a convention-based hotel, I gained valuable experience as both a Front Desk Agent and a Sales & Catering Administrative Assistant. Our top priorities are guest satisfaction and seamless operations. I worked closely with our talented Sales & Catering managers to support the planning and execution of events, ranging from small meetings to large conferences, helping to generate revenue through successful event coordination. Through constant communication with all departments, guest needs and event requirements were met.As a Sales Operations Intern/Assistant with the Sacramento Kings, I provided key support to the Ticket Sales & Services department, contributing to the team's recognition as the Team of the Year in 2024 due to our unrelenting focus on fan experience. I managed inventory, assembled gifts, and coordinated fan experiences alongside our game-day team, ensuring smooth and memorable events for attendees. Additionally, I worked with other departments to organize season ticket member events and played a crucial role in ticket resolution for concerts and other special events.Currently as a Deals Operations Specialist at Coldwell Banker, I work alongside our office staff to provide white-glove service to high-performing real estate agents, ensuring that they receive the support needed for smooth transactions. I am responsible for ensuring all documentation is submitted correctly and in a timely manner to complete our broker files. My role involves working closely with agents to streamline their processes, address any issues promptly, and ensure that all deals were processed efficiently and professionally, helping to facilitate smooth closings and maintain a high level of client satisfaction.

Listed skills include Microsoft Office, Teamwork, Public Speaking, Autocad, and 10 others.