Anna Rosa Percoco Email & Phone Number

Montreal, Quebec, Canada

Federal Policing policy analyst within the Federal Policing sector. This position provided me with a deep understanding of law enforcement policies, and also enhanced my skills in reviewing and drafting policies.• Researched and analyzed current policies to update them and evaluate their impact.• Conducted in-depth interviews with stakeholders to gain valuable insights into the policies challenges and opportunities.• Organized and facilitated meetings with subject matter experts to discuss proposed changes to policies.

Montreal, Quebec, Canada

• Assess guests’ needs to provide customized, effective purchase and return solutions and support.• Provide technical product education by articulating the value and benefit of the product.• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guesttransactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store,phone sales, and ship from store options) according to company standards.

• Data entry and data verification using database systems such as Excel, GCMS and NCMS• Conducted information management for files, including keeping files up to date and digitalizing information. • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity • Regularly receive and send files to officers and other federal government offices on a nation-wide scale • Managed and lead a project for the relocation and organization of files to different buildings

Montreal, Quebec, Canada

• Auditing and optimizing the organizations’ social media platforms • Participated in the COVID-19 Prevention Brigade reaching the Ville-Marie population through kiosks and door-to-door campaigning • Animating and organizing French conversational groups

Montreal, Quebec, Canada

• Provided active listening in person and over the telephone to individuals struggling with loneliness, isolation and other personal or social issues while completing daily statistics of telephone calls and client visits after each shift.• Provided individuals with information and referrals on issues pertaining to housing, shelters, food banks, etc.

Montreal, Canada Area

• Assessing immigration applicants needs in an efficient and timely manner• Responding to each client through reassurance, instructions, or by taking action intheir file• Taking initiative in pilot projects that required collection and analysis of data • Recommending improvements to optimize our operations and processes

Montreal, Quebec, Canada

• Preparing invoices, accounts payable, and archiving the invoices. Required attention to detail and precision as I organized and archived the invoices from a variety of vendors

Montreal, Quebec, Canada

Techniques Professionnelles De Musique Et Chanson, Music Performance, General

Bachelor Of Arts - Ba, Sociology

Bachelor Of Arts - Ba, Sociology

Dec, North South Studies